Assistant Front Office Manager

Description

Job Summary:
We are seeking a dedicated and organized Assistant Front Office Manager to join our team, a leading naturopathic health clinic dedicated to holistic health and wellness. The Assistant Front Office Manager will play a pivotal role in supporting the Front Office Manager in overseeing the daily operations of the front desk, ensuring a seamless patient experience, and contributing to the administrative efficiency of the clinic.

Key Responsibilities:
- Patient Coordination: Assist in scheduling appointments, managing patient records, and ensuring smooth check-in and check-out processes.
- Administrative Support: Help in maintaining and updating patient files, both electronic and paper-based, ensuring compliance with health regulations and privacy laws.
- Front Desk Management: Supervise and train front desk staff, ensuring high standards of customer service and operational efficiency. Working the doctors and staff to ensure smooth operations.
- Inventory Management: Monitor and manage inventory for the front office, including supplies, forms, and promotional materials.
- Financial Operations: Assist in managing billing processes, handling payments, and ensuring accurate financial records.
- Communication: Act as a liaison between patients, staff, and healthcare providers, ensuring clear and effective communication.
- Quality Control: Regularly review and improve front office procedures to enhance patient satisfaction and operational flow.

Qualifications:
- Education: Associate's degree in Business Administration, Healthcare Management, or a related field; Bachelor's degree preferred.
- Experience: Minimum of 2 years in a healthcare administrative role, with at least 1 year in a supervisory or management capacity.
- Skills:
- Excellent organizational and multitasking abilities.
- Strong interpersonal and communication skills.
- Proficiency with electronic health record (EHR) systems and office software (e.g., Microsoft Office).
- Knowledge of medical terminology and understanding of naturopathic principles is a plus.
- Ability to handle sensitive information with discretion and maintain patient confidentiality.

Job Types: Full-time, Permanent

Pay: From $46,000.00 per year

Additional pay:

• Overtime pay

Benefits:

• Dental care
• Extended health care
• Flexible schedule
• On-site parking

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

Education:

• DCS / DEC (preferred)

Language:

• English (required)
• Chinese (preferred)

Location:

• Vancouver, BC V5Z 1K5 (required)

Work Location: In person

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