Customer Experience Specialist Burnaby

Description

Enviro-Tech Mechanical Services

Customer Experience Specialist

$23 - $27 per hour

Who we are:

Enviro-Tech is a commercial refrigeration, HVAC and installation company made up of busy office staff and a growing fleet of service technicians. In business since 1994, we are a top-quality, full-service company for heating, ventilation, air conditioning and refrigeration sales and service. We provide solutions that give customers confidence that their systems will perform; and services that will protect and extend our customers' investment. Our goal is to provide an environment that respects and honors a work-life balance.

A day in the life:

As a CES at you are the first point of contact for the customer, so your main priority is to welcome them, hear their concerns, and leave them with the confidence that they have been listened to and that they will be looked after. The day goes by quickly in this fast-paced environment. There's always something to learn and this keeps the job fresh and challenging!

What you bring:

• 2-3 years previous office experience and customer service experience preferred
• Superior communication skills when dealing with challenging and reactive service calls
• Excellent computer skills; savvy with new ERP programs and MS Office (Excel)
• Excellent attention to detail; accurate and efficient with data entry
• Need strong memory retention - we service over 300 manufacturers and 1000's of customers

Why work for us?

• Industry-leading compensation
• Comprehensive group benefits and retirement savings program
• Training and development opportunities
• Industry leaders in Canada - you will be part of a growing, stable organization, that is the industry leader in Canada
• Be part of a fun and collaborative team dedicated to the success of our business
• Input and ideas are always accepted. Your opinion matters here!

Our recruitment process:

At Enviro-Tech we follow a standard recruitment process with each candidate we contact:

• After completing your application through our career website or a job board, you will receive an email from Enviro-Tech, letting you know that we received your application.
• Any emails you receive will come from one of these domains: @envirotechmechanical; @hfsgc.ca; @applicantemail.com.
• If your application is being considered for further review, you will receive an email from one of our HR team to set up a telephone interview.
• Once the telephone interview is completed, if you are advanced to the next step, you will have an in-person interview with one of our hiring managers.

We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team-driven, collaborative mindset. We support community, both internally and externally. Come join us and be part of a Canadian industry leader in commercial kitchen equipment service.

Due to the high volume of interest, we regret that we are unable to respond to all applications. To be considered, candidates must be at least eighteen years old and able to live and work in Canada.

Check out our website: envirotechmechanical.com

Facebook Page: https://www.facebook.com/EnviroTechMechanical/

Instagram Page: https://www.instagram.com/envirotechmechanical/?hl=en

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