Front Desk Agent

Description

• Greeting guests upon their arrival and providing a hospitable welcome.
• Receiving calls, conducting room reservations, and verifying existing bookings.
• Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
• Responds to customer inquiries and requests in a timely, friendly, and efficient manner
• Auditing, balancing, and verifying daily revenue documentation
• Managing the hotel’s inventory of reservations, room assignments, and vacancies
• Greeting guests, checking them into rooms, assisting with check-outs, and providing guests with important information
• Answering phones, scheduling wake-up calls, and assisting with reservation requests
• Responding to guest inquiries, complaints, and concerns
• Balancing cash drawers, record errors, and reconcile receipts
• Promoting hotel services and features

Experience & Skills

• Experience in customer service or hospitality (Preferred)
• Excellent communication skills
• Good problem-solving skills
• Ability to multitask

Job Types: Full-time, Permanent

Pay: $19.00-$22.00 per hour

Benefits:

• Dental care
• Extended health care

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Night shift

Work Location: In person

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