Sales Coordinator

Description

Chair-man Mills Corporation (operating in BC as A&B Partytime Rentals and Loungeworks) is a true leader in the event rental business and has earned this reputation through decades of being first-to-market with innovative designs and rental items and by maintaining a commitment to customer relationships that is second-to-none.

Position Overview

As a Sales Coordinator at Chair-man Mills, you will focus on selling event rental services, including equipment, furniture, decor, and other event-related products. Additionally, you will be responsible for client interactions, managing email inboxes, fostering strong connections with clients, and providing sales support, logistics management, and exceptional customer service.

Key Responsibilities

Sales:

• Answering phone calls and responding to inquiries promptly, providing excellent customer service.
• Greeting and assisting walk-in and scheduled customers, ensuring a positive and welcoming experience.
• Assisting clients with reservations, both with advance notice for planning and managing last-minute orders within 1 hour to accommodate urgent requests.
• Creating connections with new clients and maintaining strong relationships with existing clients, nurturing long-term partnerships.
• Managing multiple email inboxes that receive general sales inquiries between 2 lines of business, ensuring timely responses and forwarding messages to the relevant team members.
• Coordinating with warehouse and delivery team members to manage multiple rental orders at one large event, ensuring smooth logistics and execution.
• Representing the company at industry networking events, building connections with potential clients, vendors, and partners.
• Assist with updating and maintaining the showroom on a regular basis for customers scheduled with appointments and walking in. This involves identifying missing items, restocking, re-arranging, and ensuring that the showroom is always presentable.

Operations Coordination:

• Serve as the main point of contact between the customer, operations, and the sales team, facilitating seamless communication and collaboration.
• Coordinate with the operations team to ensure the timely delivery, set-up, and striking of events as per agreed timelines.

Attention to Detail:

• Demonstrate meticulous attention to detail in managing event reservations, logistics, and coordination to guarantee flawless event execution.

Technology/Digital Savvy:

• Utilize and leverage technology tools effectively to streamline processes and enhance customer interactions.
• Embrace digital solutions for efficient event coordination and management.

Passion for the Events Industry:

• Display enthusiasm and passion for the events industry, staying informed about the latest trends and developments to better serve clients and partners.

Experience and Qualifications

• 1-2 years of proven sales/customer service experience preferably in a call center environment.
• Results-oriented team player capable of driving individual results while supporting the overall success of the team.
• Flexibility to work evenings and weekends as needed for client meetings and events.
• Proven ability to prioritize in a high volume, high pressure, deadline driven environment.
• Proficiency in Microsoft Office suite
• Strong presentation skills and impeccable written and verbal communication skills.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Vision care
• Work from home

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Vancouver, BC: reliably commute or plan to relocate before starting work (preferred)

Experience:

• sales: 2 years (required)

Work Location: In person

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