I have an experience as a Customer Service Representative, Sales and Quality Evaluator in both corporate and remote environment. 

A tech savvy trained in using Google Suite, MS 360, Canva, and Admin tasks. 

CS Guest Specialist
BOOKING.COM - CONCENTRIX PH

• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals

• Assisted customers in navigating company website and placing online reservations, improving overall user experience.
  JAN 2020 - MAY 2022

Senior Quality Evaluator
BOOKING.COM - CONCENTRIX PH

• Collected and analyzed data to measure effectiveness of quality control processes.

• Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity
  MAY 2022 - JANUARY 2025

Customer Service | Inbound Sales
YOMALI - HELPGRID

• Processed customer orders promptly to increase customer satisfaction.

• Providing order status and saving the sales if there is dissatisfaction
  JUNE 2018 - DECEMBER 2019

Skills:

• Graphic Design
• Strong Communication
• Data Analizing
• MS Apps
• Computer Literate
• Problem Solving
• Leadership Skills

Trainings & Certification:

• Lean Six Sigma - Yellow Belt
• Evolve Certified Quality Evaluator
• Certified Quality Trainer

Education:
Bachelor’s Degree in Hotel & Restaurant Management - Major in Cruise Ship Services
JOHN B. LACSON COLLEGES FOUNDATION
Bacolod City, Philippines
2013-2017