I help business owners streamline their operations by handling tasks such as email management, calendar management, social media management, client/customer support, and travel management.

W O R K  E X P E R I E N C E

SALES SUPPORT 247.AI - 2020-2023

• Managed inbound and outbound calls, and live chat. Assisted customers’ issues with their account concerns, technical issues, Orders, billing, and feedback in a timely manner.
• Resolved customers’ issues and addressed inquiries and other concerns.
• Used NICE and SALESFORCE tools to update and create customer account and orders.
• Real time research for unknown bugs or technical issues.
• Collaborated with team/team members.
• Kept up to date with processes and policies of the company.

QUALITY ANALYST (PART TIME | REMOTE)

CALL CRITERIA - 2021

• Evaluate Recorded Calls Assess Call Quality Provide Feedback
• Develop Evaluation Criteria and Identify Training Needs Monitor Key Performance Indicators (KPIs) and Ensure Compliance
• Generate Quality Reports

CUSTOMER SUPPORT

SITEL - 2018-2020

• Managed inbound phone calls.
• Helped customers with their delivery concern, accounts, billing, and alteration promptly.
• Followed best practices for effective resolutions. Collaborated with team/team members.
• Created new account for new customers using GENESYS tool.
• Diligently followed framework.

S K I L L S

• GOOD ORAL & WRITTEN COMMUNICATION SKILLS
• GREAT LEADERSHIP SKILLS
• TECHNOLOGY SKILLS                                                                                                        
• EXCELLENT PROBLEM- SOLVING SKILLLS
• EXCELLENT CRITICAL THINKING SKILLS
• EXECELLENT ORGANIZATIONAL SKILLS

E D U C A T I O N

Bachelor of Science in Tourism Management

STI College, Tarlac City, 2019 Undergraduate

High School

Diadi National High School Poblacion, Diiadi, 2014

L A N G U A G E

• English
• Native Language  -Ilocano Tagalog