Profile Title
I was a Customer Service Representative and a VA
About Me
Experienced Customer Rep with 8 years in the BPO industry and 2 years as a Virtual Assistant. Dedicated to delivering exceptional client satisfaction, with proven expertise in healthcare accounts, inbound and outbound calls, and administrative support. Skilled in time management, customer relationship building, and adapting to diverse client needs in fast-paced environments.
Profile
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Experienced Customer Rep with 8 years in the BPO industry and 2 years as a Virtual Assistant.
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Dedicated to delivering exceptional client satisfaction, with proven expertise in healthcare accounts, inbound and outbound calls, and administrative support.
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Skilled in time management, customer relationship building, and adapting to diverse client needs in fast-paced environments.
Skills
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Communication Skills
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Active Listening
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Empathy
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Problem-Solving
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Time Management
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Adaptability
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Data Entry and Management
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Product/Service Knowledge
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Multitasking
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Computer Skills
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Attention to Detail
Education
Mt. Moriah College
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Bachelor of Secondary Education, Second Year Level (2012–2014)
Work Experience
Southeastern Oral And Maxillofacial Surgery Associates
Front Desk | Virtual Assistant | Jan 2025 – Sept 2025
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Supported clinical and administrative operations in a specialized oral and maxillofacial surgery practice.
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Scheduled consultations and surgical appointments.
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Addressed patient concerns and enhanced service standards to improve overall satisfaction.
Blue Raven Solar
Sept 2024 – Jan 2025
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Assisted a residential sales and installation company specializing in solar technology.
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Supported customer experience through reliable sales processes and timely service delivery.
Optum Global Solutions
Customer Service Representative | Apr 2017 – May 2025
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Worked with a health service company improving lives and healthcare systems.
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Designed feedback surveys to address concerns and enhanced service standards for higher satisfaction.
Tech Mahindra
Customer Service Representative | July 2016 – March 2017
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Handled order processing and product inquiries, ensuring accuracy and timely delivery.
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