Experienced Customer Support and Virtual Assistant professional with 8+ years of experience in customer service, healthcare/home care support, and operations. Skilled in patient scheduling, intake calls, caregiver coordination, recruitment, administrative tasks, customer communication, and problem-solving. I’m currently open to remote opportunities where I can use my experience, reliability, and strong communication skills to help a growing team succeed. Available for Customer Support, Medical/Healthcare VA, Home Care VA, Administrative, Recruitment, and Operations roles.

PROFESSIONAL SUMMARY

Customer service and operations professional with experience in home care and healthcare support, including patient scheduling, intake calls, caregiver coordination, and recruitment support. Skilled in communicating with patients, families, caregivers, candidates, and clients; coordinating schedules; managing follow-ups; and supporting administrative operations. Highly organized, dependable, and comfortable managing multiple priorities in a remote environment.

HEALTHCARE & HOME CARE

• Patient Scheduling
• Appointment Coordination
• Intake Calls
• Patient & Family Communication
• Caregiver Coordination
• Caregiver Scheduling
• Client Follow-up

RECRUITMENT & ADMIN

• Candidate Screening
• Recruitment Calls
• Interview Scheduling
• Candidate Follow-up
• Candidate Coordination
• Data Entry • Documentation
• Phone & Email Support

HOME CARE / HEALTHCARE EXPERIENCE

• Scheduled patients and coordinated appointments according to availability and service requirements.
• Conducted intake calls to gather patient and client information.
• Communicated professionally and empathetically with patients, families, and caregivers.
• Coordinated caregiver schedules and helped ensure appropriate coverage.
• Followed up with patients and caregivers regarding appointments, schedules, and outstanding requests.
• Maintained organized patient, client, and scheduling information.
• Managed multiple scheduling requests while prioritizing urgent and time-sensitive needs.

RECRUITMENT EXPERIENCE

• Supported recruitment activities by communicating with prospective candidates and applicants.
• Conducted initial calls to gather candidate information and determine basic qualifications.
• Coordinated interviews and communicated schedules with candidates.
• Followed up with applicants throughout the recruitment process.
• Maintained organized candidate information and recruitment records.

PROFESSIONAL EXPERIENCE

TRANSPORTATION & DROPSHIPPING OPERATIONS

Home-Based | May 2020 – December 2025

• Managed daily customer and operational requests remotely.
• Coordinated time-sensitive concerns and followed up until resolution.
• Managed multiple cases while maintaining accurate records and timely updates.

CENTURY POST SHIPPING LLC

Outbound Customer Service Representative | Home-Based | May 2018 – May 2020

• Conducted outbound customer calls and follow-ups.
• Gathered information, documented concerns, and coordinated requests.

WIPRO PHILIPPINES

Customer Service Representative | Cebu City | March 2016 – June 2017

• Assisted customers with inquiries, concerns, and service requests.
• Provided professional phone support and documented interactions.

OPSIFY PHILIPPINES

Customer Service Representative | Cebu City | July 2014 – November 2015

• Handled customer inquiries and service-related requests.
• Provided timely assistance and follow-up.

TELEPERFORMANCE

Customer Service Representative | Cebu City | July 2014 – November 2015

• Provided customer support through professional phone communication.
• Assisted customers with inquiries and concerns.

AEGIS PEOPLE SUPPORT

Customer Service Representative | Cebu City | November 2012 – June 2014

• Assisted customers with inquiries and service concerns.
• Provided professional support and documented information.

LIFE SUPPORT INTERNATIONAL MANPOWER

Office Clerk | Cebu City | 2009 – 2010

• Performed general clerical and administrative duties.
• Organized information and supported daily office operations.

EDUCATION

Bachelor of Science in Tourism – Undergraduate | Mount Carmel College | 2019–2024

Secondary Education | CBD College | Escalante City, Negros Occidental

TECHNICAL SKILLS

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Data Entry
• Email
• Scheduling Systems
• CRM / Customer Service Platforms
• Remote Work Tools

LANGUAGES

• English
• Tagalog
• Bisaya