Hi! My name is Charlyn G. Garcia and I’m excited to apply for this position. I bring with me a strong background in customer support and administrative work, which I believe makes me a great fit for this role.

I previously worked as a Chat Support Representative at Pashunfruit Collective for over a year and a half. There, I handled multiple customer conversations at once, resolved issues quickly, processed orders, and ensured customers had a smooth experience through live chat. Before that, I also worked as a Secretary at DepEd Dumaguete and a Stenographer at the Hall of Justice, where I gained experience in handling sensitive information, writing and editing documents, and communicating professionally.

These roles helped me become highly detail-oriented, a fast typist, and someone who can stay calm and friendly even under pressure. I enjoy helping people and solving problems, which is why I’m confident I can thrive in a call, chat, or email support role. I’m also open to learning and growing with the company long-term. Thank you.

PROFILE

• Energetic and reliable virtual assistant with over 5 years of experience supporting teams, customers, and executives behind the scenes.

• Mix of sharp organization, smooth communication, and a can-do attitude.

• Skilled in solving customer issues and keeping operations running smoothly.

• Passionate about creating positive experiences and supporting growth, efficiency, and team collaboration.

EDUCATION

Bachelor of Science in Office System
Negros Oriental State University
2014 – 2018, Dumaguete City, Philippines

• Gained hands-on training in office administration, communication, and document management.

• Developed professionalism, organization, and multitasking skills.

PROFESSIONAL EXPERIENCE

Pashunfruit Collective
Virtual Assistant / Customer Support Representative
03/2021 – 09/2024 | Remote, Philippines

• Provided fast, friendly support through live chat and messaging.

• Maintained 95% average customer satisfaction score.

• Resolved support tickets calmly and efficiently.

• Created knowledge base articles for customers and team use.

Department of Education
Administrative Assistant / Secretary / Data Entry Clerk
04/2018 – 01/2020 | Dumaguete City, Philippines

• Handled day-to-day admin tasks to ensure smooth operations.

• Managed reports, schedules, and sensitive data.

• Acted as liaison between departments and partners.

• Supported project coordination and process improvements.

CERTIFICATES

• On-the-Job Training, Hall of Justice (Nov 2017 – Feb 2018)

  • Assisted in clerical and administrative work in a legal office.

  • Gained experience in document handling and confidentiality.

• On-the-Job Training, Department of Education, Negros Oriental Division (Nov 2015 – Feb 2016)

  • Contributed to educational programs and supported daily operations.

SKILLS

• Attention to Detail

  • Accurate data entry, following protocols, precise information handling.

• Confidentiality & Professionalism

  • Handling sensitive information with responsibility and discretion.

• Active Listening & Problem-Solving

  • Understanding customer needs to provide helpful responses.

• Multitasking & Time Management

  • Managing chats, emails, and tasks efficiently while meeting deadlines.

• Team Collaboration

  • Working well with teammates and escalating issues when needed.