I have several years of experience in customer service, administration, and sales, where I’ve learned to thrive in fast-paced environments and support both customers and team members effectively. I've worked in roles where I handled high-volume transactions, trained new staff, organized displays, and maintained a clean, welcoming environment. Whether I was managing bookings, supporting coworkers with scheduling, or assisting customers in finding what they needed, I always prioritized strong communication, organization, and a positive attitude.

Currently, I’m working toward my diploma in General Insurance and Risk Management at BCIT, where I’ve achieved a 96% in Business Information Systems and a 90% in Business Mathematics. My goal is to build a career in the insurance or financial services industry, where I can apply my customer-focused mindset, attention to detail, and ability to work independently or in a team. I’m excited to keep growing professionally and take on new challenges that allow me to contribute and learn.

QUALIFICATIONS SUMMARY

• Demonstrate success in collaborating with diverse teams of 4 or more and establishing ongoing relationships.

• Provide exceptional customer service, communication, and interpersonal skills.

• Support colleagues and clients by implementing industry best practices.

• Maintain high organization and attention to detail while completing tasks independently with minimal supervision.

EDUCATION
General Insurance and Risk Management Diploma
British Columbia Institute of Technology, Burnaby BC - Completion, June 2026

• 96% final mark in Business Information Systems 1 (Word, PowerPoint, and Excel).

• 90% final mark in Business Mathematics.

EXPERIENCE

Sales Associate — Kin’s Farm Market, North Vancouver
May 2024 - April 2025

• Organized displays to showcase key items.

• Processed cash transactions accurately for approximately 150 customers a day.

• Built customer relationships for repeat business.

• Assisted customers with product searches and inventory availability.

• Maintained shelves and store appearance in 5 different sections.

• Transferred between 3 different store locations to assist the other locations.

Receptionist — Dashing Dawgs, Vancouver
May 2023 - July 2023

• Scheduled and confirmed appointments and follow-up appointments for clients.

• Handled payments and updated records for 40 clients daily.

• Managed up to 20 client phone calls and directed inquiries a day.

• Kept the reception area clean and organized.

• Updated and maintained database records.

• Supported 7 staff with customer inquiries, inventory management, and scheduling.

Customer Service — Go Bananas, North Vancouver
November 2019 - August 2020 & November 2022 - April 2023

• Oversaw facility operations independently.

• Provided customer service and supervised children.

• Processed sales and ensured a safe, clean environment following a 5-page checklist.

• Managed event planning and bookings up to 6 months in advance.

• Managed up to 5 events with up to 20 customers each booked simultaneously.

Keyholder/Sales Associate — Showcase, North Vancouver
October 2020 - November 2022

• Independently handled the workplace opening and closing.

• Trained 5 new team members on POS systems and customer service.

• Managed $500 cash handling throughout the day.

• Received inventory 1-2 times a week and restocked daily.

• Provided friendly service, creating customer accounts to boost sales and customer loyalty.

• Completed a 15-point closing checklist with cash and POS system to ensure proper closing.