Need customer support that actually delivers? That's me. With 10+ years of experience across top BPO teams, I specialize in order management, billing and payments, and account support — the kind of work that keeps customers happy and businesses running smoothly. I'm detail-driven, calm under pressure, and quick to solve problems before they become bigger ones. Based in the Philippines and ready to support your business, one task at a time.

PROFESSIONAL SUMMARY

Customer Support & Virtual Assistance specialist with 10+ years driving results across phone, email, chat, and account-management operations for fast-paced, remote-first teams. Trusted to own escalations, resolve complex billing and account issues, and deliver consistent quality under pressure —without hand-holding. Adapts fast to new tools, platforms, and client systems, and thrives in flexible, gig-based, and full-time remote environments alike. Known for turning frustrated customers into satisfied ones and new hires into confident agents.

CORE SKILLS

• Multichannel Customer Support (Phone, Email, Chat)
• Virtual Assistance & Admin Support
• Escalation Ownership
• Billing, Payments & Account Management
• CRM & Order-Management Systems
• Conflict & Complaint Resolution
• Process Adherence & Documentation
• Self-Directed Remote Work
• Fast Platform Adoption
• Team Training & Mentorship

PROFESSIONAL EXPERIENCE

Order Entry Customer Service Agent — LiveXim GigCX

Sep 2022 – Jun 2025

• Owned high-volume customer support across phone, email, and chat, delivering fast, accurate resolutions across multiple CRM and order-management platforms.
• Took charge of order, payment, and account escalations — diagnosing root causes and closing issues efficiently instead of passing them along.
• Built airtight documentation habits that kept records audit-ready and operations running smoothly.
• Hit productivity and quality targets consistently, working fully independently in a remote, metrics-driven environment.

Order Entry Customer Service Agent — Agents Only

Apr 2022 – Aug 2022

• Drove accurate, high-volume order and payment processing while keeping the customer experience smooth end-to-end.
• Turned support conversations into sales opportunities by spotting and pitching relevant upsells.
• Delivered consistent service quality through clear communication and fast issue resolution.

Financial Patient Services Representative / Collections Specialist — Classic Sleepcare IT Services Inc.

Sep 2021 – Mar 2022

• Took ownership of billing, payment, and account inquiries, resolving concerns with precision and professionalism.
• Untangled billing discrepancies by coordinating across internal teams and driving issues to resolution.
• Processed claims, appeals, and account adjustments while keeping every step compliant.
• Ran comprehensive account reviews that resolved complex billing concerns others couldn't crack.

Senior Customer Representative — iQor Philippines

Mar 2019 – Oct 2020

• Managed billing, fraud, dispute, and account servicing support for UK credit card customers — high-stakes, high-compliance work.
• Cracked complex account issues using sound judgment, delivering timely resolutions that held up to regulatory scrutiny.
• Negotiated payment solutions that protected the business while keeping customers loyal.
• Held the line on quality, compliance, and productivity targets, quarter after quarter.

Customer Service Representative / Senior Representative — Alorica Philippines

Feb 2015 – Jun 2019

• Resolved billing, product, service, and technical issues with a personal touch that built lasting customer loyalty.
• Took ownership of complex cases from first contact to full resolution.
• Earned promotion to Senior Representative on the strength of consistent performance and leadership.
• Coached and mentored new hires, shaping how the next generation of agents handled calls and customers.

REMOTE WORK READINESS

Fully equipped for remote work with stable home internet and a dedicated workspace. 10+ years of self-directed performance in remote and gig-based roles — no supervision required to hit targets.

TOOLS

CRM Software, Order-Management Systems, Google Workspace (Docs, Sheets, Drive, Gmail, Calendar), Microsoft Office, Slack, Zoom, Loom, Canva, Notion, Trello, Calendly

EDUCATION

Bachelor of Elementary Education
Mariano Marcos State University, College of Teacher Education — Philippines