I have more than 8 years work experience as Office Admin, and I am looking for an opportunity to grow.

Office Manager

Highlight of Qualifications

• Detail-oriented Executive Assistant / Office Administrator with 8+ years supporting executives and managing fast-paced office operations

• Establish and coordinate administrative policies, prepare agendas, and organize meetings for executives, committees, and boards

• Analyze reports and memoranda; prepare briefs and presentation materials for decision-making

• Conduct research, compile data, and liaise with internal departments and external stakeholders

• Skilled in business process mapping, project coordination, invoicing, and workflow optimization

• Proficient in MS Office Suite, Flexiti, Moneris, Shopify, Adobe Analytics, Jira, and Confluence; strong technical troubleshooting and issue resolution skills

Professional Work Experience

Executive Assistant / Office Manager | Jan 2025 – June 2025
Jag’s Furniture & Mattress, Coquitlam, BC

• Provided administrative support to management in a fast-paced retail environment

• Managed daily office operations, including purchase orders, sales coordination, and organization

• Handled customer service issues and ensured client satisfaction

• Coordinated delivery logistics and communicated with vendors and teams

• Supported management projects and cross-functional tasks for smooth execution

• Maintained a positive, team-oriented work environment

Office Administrator – Operations Manager Assistant | Aug 2023 – Mar 2024
Coast Appliances, Vancouver, BC

• Collected and prioritized stakeholder requirements to improve operations

• Created process maps to align workflows with business needs

• Used reporting tools to identify trends and recommend improvements

• Collaborated with product managers to define project scope and dependencies

• Applied safety principles to manage risks and ensure compliance

• Supported ePASS, enhancing functionality and improving transaction efficiency by 15%

• Streamlined processes, increasing operational efficiency by 20%

National Admin Associate – Billing and Invoicing | Oct 2017 - Aug 2023
Best Buy, Burnaby, BC, Canada

• Managed accounts receivable/payable, reconciliations, and month-end reporting

• Generated financial reports and handled purchase orders, inventory, and key entries

• Maintained vendor relations, ensuring compliance and timely issue resolution

• Collaborated with IT and Product teams to define actionable business requirements

• Analyzed search performance using Adobe Analytics and optimization tools

• Used Agile and Kanban methods to track projects and improve reporting efficiency

Office Administrative – Finance | Oct 2019 – Sep 2020
Michael Hills, Langley, BC, Canada

• Managed billing, invoicing, and financial payments while providing IT support for sales associates experiencing technical issues

• Processed billing and financial transactions efficiently

• Coordinated the ordering, shipping, and receiving of products

• Handled month-end duties, including credit applications, invoices, recalls, and banking activities

• Collaborated with the IT team to resolve technical issues on computers and iPads for sales associates

• Enhanced billing and invoicing processes, achieving a 15% reduction in processing time

Supervisor – Technical Support Department | Jan 2010 – April 2014
Torfeh Negar Company, Tehran, Iran

• Participated in the implementation phase for the online technical support center

• Managed a team of eight at online technical support center in the developing and maintaining phases

• Prepared and analyzed daily, weekly, and monthly reports from CRM

Volunteering

• Resource Room Coordinator Volunteer | Jan 2025 – Present, WorkBC Coquitlam, BC

• Library Champion Volunteer | Oct 2015 – Present, Coquitlam Public Library, BC

Education

• Bachelor’s Degree in Computer Science – Software Programming | Azad University, Iran