Manpower management. Training & Development Preparing Monthly report Preparing business plans Handling Corporate Insurance Housekeeping, F&B and Vendor Management Supervising the day to day operations of the organization. Handling all the administrative issues. Project proposal for expansion of existing capacity. Quality control activities for the hospital. Developed Standard Operating Procedures (SOPs) for the various clinical and non clinical departments in the Hospital. Assisted the Medical Superintendent for making of Infection Control protocols, policies, and manuals as a guide for the staff. Involved in the process of Medical and Non-Medical audit of services generated. Guest relations– including analysis of patient feedbacks, taking corrective actions, problem handling in connection to patient care, handling of VIP patients, etc. Interdepartmental coordination for problem solving Coordinating and facilitating for the activities of Inpatient Department. Assisted in developing the MIS for the hospital .Interdepartmental/Intra departmental Co-ordination Facilitating admission and discharge formalities Management of medical services, which included preparation of duty rosters for the doctors, dealing with their problems, etc. Pre promotional activities for mass awareness. Giving inputs in designing of the pamphlets, brochures etc. Handing project as FOS (Fortis Operation System) facilitator. Specialties: Customer centric role, C2C role