Dedicated and proactive customer service professional with 4 years of experience in delivering exceptional service and support. Skilled in handling inquiries, resolving issues, and ensuring customer satisfaction. Adept at using CRM systems and maintaining a positive, solution-oriented attitude in fast-paced environments. Proven ability to build strong relationships with clients, manage high volumes of interactions, and contribute to team success.


 

Professional Experience

Business Development Officer

Krishan Agro Feed – Sirajganj, Bangladesh (Remote from Toronto)
June 2023 – July 2024

• Identified new business opportunities and expanded the company’s presence in local and international markets.

• Built strong client relationships across diverse regions, fostering long-term partnerships.

• Collaborated with internal departments to improve operational efficiency and sales outcomes.

• Conducted market and competitor research to support strategic planning and decision-making.

Customer Service Representative / Shift Supervisor

Pizza Hut – 810 Church Street, Toronto, ON
February 2021 – May 2023

• Managed customer interactions and resolved service issues promptly.

• Trained new employees, improving team performance and service quality.

• Took on supervisory responsibilities, building team leadership and conflict-resolution skills.

Clothing Retail Store Manager

Saaj – Dhaka, Bangladesh
January 2020 – December 2021

• Oversaw daily operations and consistently delivered high-quality customer service.

• Managed inventory, liaised with suppliers, and ensured accurate restocking.

• Supervised staff and analyzed sales data to improve store performance.

Data Entry Officer

Nodi Tours & Travels – Dhaka, Bangladesh
March 2018 – December 2020

• Handled high-volume data entry with precision and speed.

• Maintained accurate records and ensured compliance with internal policies.

• Assisted customers with booking, payment, and account-related inquiries.

• Supported internal teams by ensuring smooth workflow and documentation accuracy.

Education & Certifications

Ontario College Diploma in Flight Services: Operation and Cabin Management
Seneca College – Toronto, ON
Expected August 2024

Bachelor’s Degree
Eastern College – Dhaka, Bangladesh
Completed December 2020

Skills & Competencies

• Customer Service & Support

• Team Management

• Data Entry & Accuracy

• CRM & POS Systems

• Inventory Control

• Merchandising & Sales Analysis

• Problem-Solving & Conflict Resolution