Passionate newbie navigating the exciting world of virtual assistant. Eager to learn, grow, and connect with like-minded professionals. Let's embark on this journey together!

Experience

Atticus Solutions | Product Specialist
February 2024 – August 2025

• Handling at least minimum 50 cases per day via email or Live Chat

• Teaching customers how to use the Kit platform

• Communicating with the team via Slack and occasional Zoom video meetings

• Attending weekly or monthly team meetings

• Working remotely from anywhere in the world

• Collaborate with Customer Success, Engineering, Marketing, and Product teams

Everise Philippines Ltd. | Customer Care Associate
January 2023 – January 2024

• Customer support in a healthcare account involves assisting patients in ordering their medication and insurance claims, while ensuring compliance with privacy regulations

• Supporting healthcare providers with technical issues, coordinating care, and resolving urgent concerns

• Role demands strong communication, empathy, and adherence to confidentiality to effectively manage sensitive health information and provide quality care

Freelancer | Facebook Ads
2020 – 2022

• Learned valuable Facebook ads skills by assisting a friend’s business

• Hands-on experience in digital marketing, including:

  • Audience Targeting

  • Ad Formats

  • Ad Placements

  • Budgeting and Bidding

  • Ad Performance and Analytics

Skills

• Facebook Ads

• Shopify

• Gorgias

• Email/Chat Support

• Zendesk

• UPS

• Google Workspace

• Retool

Languages

• Filipino

• English