Although I do not have a traditional HR background, I do have a strong foundation in administrative support, a genuine interest in helping people, and an educational background in health and safety. 

SUMMARY OF QUALIFICATIONS

• Effective communication and writing skills developed through work experience and group projects

• Strong organizational and time management skills

• Highly proficient with Microsoft Office (Outlook, Word, Excel, and PowerPoint)

• Ability to work independently or as part of a team in a fast-paced environment

• Fluent in English and Urdu

WORK EXPERIENCE

Walmart, Toronto, ON – Bakery Department Manager
May 2019 - January 2023

• Conduct safety audits; Track and measure corrective action and improvement on H&S

• Provided exceptional customer service by anticipating the needs of our customers

• Resolved customer complaints by attentively listening and strategically analyzing the situation

Express Scripts, Toronto, ON – Claims Associate Analyst / Claims Processor
January 2023 - December 2024

• Processed and adjudicated a high volume of claims daily, meeting or exceeding service level standards

• Identified and addressed claims that were missing critical information from clients/providers

• Monitored and resolved pended claims to ensure they are settled according to the service level standard

• Assisted the team with administrative tasks as required

EDUCATION

Ryerson University, Toronto, ON
Bachelor of Applied Science, Occupational Health and Safety
September 2015 - April 2019

Relevant courses:

• Occupational Health and Safety Law

• Accident Theory

• Integrated Disability Management

• Occupational Hygiene

• Safety Evaluation Techniques

• Ergonomics

• Safety Control Methods

• Risk Assessment

• OHS Management Systems

• Fire Safety Management

CERTIFICATION

Heart & Stroke
March 2023 - March 2026

• Standard First Aid and CPR/AED Level C Certified