I believe that in the saying "Time is Gold". I value the time of my client and customer and I also value my time. I yearn for productivity and efficiently in every day work. I get sick if I am not productive everyday. I am willing to learn the skillset and the knowledge I don't have. I hope you consider my application. 

OBJECTIVE

To obtain a role that enables professional growth while leveraging strong customer service, communication, and appointment-setting skills to support business goals and enhance client satisfaction.

PROFESSIONAL EXPERIENCE

Hitched Venue Marketing

Appointment Setter (Part-Time, Seasonal)
January 2025 – Present

• Managed customer inquiries via chat and email regarding U.S.-based wedding venue bookings.
• Provided accurate information on venue availability, pricing, and services.
• Scheduled and confirmed appointments for tours and consultations.
• Supported operations during peak seasonal demand.

SMARTVA

Appointment Setter – Insurance & Mortgage Accounts (Part-Time)
January 2024 – January 2025

• Conducted outbound calls to qualify leads and secure appointments for insurance consultations.
• Followed up with prospective clients to assess needs and increase conversion rates.
• Managed mortgage leads by providing updates and collecting necessary client information.
• Coordinated with agents to assign consultations and facilitate closing opportunities.
• Maintained accurate CRM records of interactions and schedules.

InterContinental Hotels Group

Reservations Sales Specialist (Full-Time)
January 2025 – February 2026

• Handled hotel reservations, ensuring accuracy in bookings and customer details.
• Responded to inquiries regarding room availability, rates, and policies.
• Delivered high-quality customer service while meeting performance targets.

Concentrix Baguio

Customer Service Representative – eBay Account (Full-Time)
November 2023 – December 2024

• Assisted customers via phone with account, order, and product-related concerns.
• Resolved issues efficiently while maintaining service quality standards.
• Provided clear and accurate information to enhance customer satisfaction.

EMAPTA Philippines

Customer Response Advisor (Full-Time)
October 2021 – May 2022

• Managed customer inquiries through chat and email channels.
• Coordinated with internal teams to resolve customer concerns.
• Processed payments and refunds with accuracy and efficiency.

Teleperformance Philippines

Captioning Agent (Full-Time)
April 2019 – June 2021

• Delivered real-time captioning services for hard-of-hearing customers.
• Identified and reported fraudulent call activities.
• Conducted quality evaluations and provided coaching to improve team performance.

Aldiz Incorporated

Sales Assistant (Full-Time)
January 2015 – April 2018

• Oversaw product sales and distribution within assigned territories.
• Maintained inventory records and monitored stock movement.
• Assisted in executing marketing and sales initiatives.

EDUCATION

University of Baguio

Bachelor of Arts in Mass Communication (Undergraduate)
2013 – 2015

Pines City Colleges

Bachelor of Science in Physical Therapy (Undergraduate)
2011 – 2013

CERTIFICATIONS

• Caregiving NC II – January 2025 (No Expiration)
• Food and Beverage Services NC II – June 2018 (No Expiration)