Dedicated customer service and sales professional with 12+ years of experience in client engagement, lead generation, appointment setting, and administrative support. Skilled in building rapport, managing customer relationships, resolving issues, and supporting business growth through phone, email, and chat. Known for strong communication skills, attention to detail, and the ability to thrive in fast-paced remote work environments.

• Customer service and sales professional with over 12 years of experience in customer support, outbound sales, social media management, and remote operations for US and Australian-based companies.
• Skilled in handling calls, email, and chat support, as well as escalations, chargebacks, CRM systems, marketing content, and email outreach campaigns.
• Proven ability to build customer relationships, support business growth, and deliver excellent service in fast-paced environments.

Education

• Silliman University
  • Bachelor of Science in Social Work (1999 - 2003)
• PRC Licensed Social Worker

Professional Experience

Operations Manager / Supervisor | Sales Coach | Customer Service Representative (2013 - 2026)

• Conducted outbound calls to property leads and qualified potential sellers
• Managed inbound and outbound calls for sales and customer support
• Coached and trained new hires on communication, customer service, and sales techniques
• Handled escalations, disputes, refunds, and chargeback cases professionally
• Maintained CRM records and ensured accurate customer data management

Social Media Manager (2024 - 2026)
Wellness Vitality Australia, Events for Hire & Lifestyle Venture LTD.

• Manage marketing content creation for social media posts and promotional campaigns
• Develop and coordinate email outreach content for customer engagement and lead generation
• Support daily operations and assist with administrative and team coordination tasks

ACA Insurance Outreach Specialist (Jan to April 2026)
Streamlined Efficiency

• Conducted outbound calls to property leads and qualified potential sellers
• Verified customer eligibility and personal information for insurance applications

Skills

• Marketing Content Creation
• Email Outreach Campaigns
• Social Media Management
• Lead Generation & Prospecting
• Cold Calling & Sales Outreach
• Customer Engagement & Retention
• Sales Coaching & Mentorship
• CRM Tools (Shopify, Limelight, Sticky, Vrio)
• Email, Chat & Phone Support
• Data Entry & Administrative Support
• KYC & Fraud Review
• Team Coordination & Operations Support
• Sales Strategies