A highly responsive and communicative IT professional with a diverse skill set and 10 years of experience in a corporate setting. Exhibits flexibility with the capacity to work during weekends, after-hours, and provide on-call support as needed.

AREAS OF EXPERTISE

Experienced IT Professional

• Diagnosed, tested, repaired, configured, and maintained operating systems, including laptop/desktop hardware, software, and peripherals.

• Provided technical support to clients and end users at all levels, specializing in remote diagnostics and network administration and management.

• Demonstrated strong knowledge of data analytics, customer service and satisfaction, program support, and change processes, offering a unique business perspective.

• Maintained a positive attitude in challenging environments.

• Bilingual in English and Tagalog, demonstrating excellent written and verbal fluency.

Key Skills:

• Provided IT Tier I and II | L1 and L 1.5 Support

• Offered On Call support per schedule

• Experienced in Camp Life

Technical Proficiencies

• Proficient and Experienced with Active Directory, MS Entra, Sharepoint, MS 365 Admin, MS Exchange, MS Defender, Document Creation, and Audio-Visual Support.

• Skilled in operating systems: Windows, Linux, and MacOS X, IMACD.

• Knowledgeable and Familiar with ConnectWise, OS Ticket, BMC – Remedy and Service Now.

Professional Experience

Tamarack Valley Energy –
NextGen EmPower Inc. (07/2024 – 03/2025)
Servis Inc. (01/2022 – 07/2024)
IT Consultant / Tamarack

Technical Skills and Experiences:

• Created documents for a knowledge base for others to read and follow.

• Assisted in maintaining Monolta Printers and HP Plotters.

• Managed on-boarding and off-boarding user accounts

• Traveled to clients’ offices in Calgary’s downtown core and potentially to remote locations.

• Demonstrated flexibility in working weekends, after-hours, and on-call as required.

• Quoted devices and sent them to ServIS and CDW for hardware sales.

• Monitored and assigned tickets for designated techs.

• Performed “reimaging” and supported configuration of desktops, workstations, laptops, and smartphones in a corporate environment.

• Provided prompt response to support-related emails, phone calls, and other electronic communications.

• Helped users with their daily issues.

• Managed inventory supplies.

• Provided technical support to clients as needed.

• Investigated phishing emails and confirmed if they are genuine or false positives.

• Managed software patching.

Soft Skills:

• Demonstrated excellent problem-solving skills with a strong attention to detail.

• Exhibited exceptional interpersonal skills with the ability to interact effectively with clients and team members.

• Communicated effectively in written and verbal forms.

• Managed multiple tasks and projects simultaneously.

• Organized and managed time effectively.

• Motivated self-starter, able to work independently or as part of a team.

• Committed to continuous learning and professional development.

CDI College – (12/2021 – 01/2022)
On Site Technical

• Configured and imaged laptops for end-users.

• Provided comprehensive mobile support to ensure seamless connectivity.

• Established user accounts, ensuring appropriate access controls.

• Performed routine printer maintenance to prevent downtime.

• Installed and updated software on client machines as per requirements.

• Delivered technical support to clients, resolving issues efficiently.

• Managed inventory supplies, ensuring availability of necessary resources.

• Assisted users with daily issues, promoting a productive work environment.

Imperial Oil – HCL - (3/2021– 10/2021)
Imperial Oil – CompuCom - (5/2018 – 3/2020)
Field Tech. End User Support

• Resolved technical issues by troubleshooting in-house software and hardware, including iPhones, laptops, PCs, and printers.

• Experienced with operating systems such as Windows 10, Win 8, Win 7, MacOS, and Linux.

• Utilized ticketing systems such as BMC and ServiceNow for efficient issue tracking and resolution.

• Managed all aspects of knowledge base tool, provided remote access telephone support, and imaged new client computing equipment.

• Provided first-level IT service desk support and installed latest interactive communication technology for end users.

• Handled requests for loaner notebooks and other equipment.

• Possess technical knowledge of standard MS Office suite, help desk, anti-virus software Internet applications, e-mail clients, SSH and HTML.

• Enhanced personal capabilities of end users via one-on-one trainings to escalate specific hardware and software efficiency.

• Installed, reviewed, configured, and tested applications by utilizing high-level technical skills.

• Acted as a first point of contact for walk-in clients, phone calls and emails from staff regarding IT issues and queries.

• Ensured a seamless delivery of all interactive communication technology to the end users by setting up as required with Laptop Desktop Tablet.

• Responded to telephone calls, e-mails, voicemails and drop-by for technical support and “how to” support in a timely manner.

• Documented, logged and tracked all calls, emails, voicemails, and drop-by.

• Managed escalation and retained problem ownership.

• Offered occasional external client support when issues arise with documents received from clients or issues with email.

• Escalated and liaised with other IT teams to resolve problems.

• Installed, configured and tested applications.

• Reviewed new applications, upgraded and identified potential problems.

• Contributed to and helped maintain knowledge base tool.

• Managed requests for loaner notebooks and other equipment including setup and testing.

• Directed end users to appropriate self-support tools and/or handouts.

• Provided remote access (home) telephone support.

• Coordinated equipment moves including new hires and departures i.e. removing old equipment and performing data migration to new machines.

• Imaged new and re purposed client computing equipment and refreshed PCs as needed.

• Coordinated repairs and transferred data from one unit to another.

• Replaced old equipment while migrating data to new machines, improving departmental activity.

Imaging Technician (3/2018 – 5/2018)

• Led regular desktop/laptop imaging and fulfilled user requests at the EMIT deployment center and warehouse.

• Experienced in imaging, deploying desktops, laptops, and peripherals, and installing computer operating systems (Linux, Windows, or MacOS X) on new or existing workstations.

• Carried out setup, configuration, and addition of all hardware. Assisted corporate desk side support technicians with large IMAC’s.

• Liaised with end users through telephonic communication. Analyzed detailed procedures for developing and documenting improvements to current processes.

• Steered manufacturing and installation of computer and related components.

• Provided technical support to end users via telephone.

• Managed inventory in the warehouse.

Education and Training

• University of Immaculate Conception

• Bachelor of Science in Information Technology

• 2009 – 2013

Certifications

• A+ – Received on 2013