Licensed Professional Teacher with over a decade of combined experience in education, publishing, and customer support. Skilled in ESL instruction, curriculum development, and academic tutoring for diverse learners, particularly Korean and Chinese students. Experienced in publishing operations as a Senior Post Publication Associate, with expertise in content evaluation, client communication, and project management. Background in BPO as a travel agent and appointment setter, bringing strong organizational, administrative, and customer service skills. Proficient in Salesforce (CRM), Canva, Google Workspace, and scheduling tools. Career goal is to leverage teaching expertise, administrative experience, and adaptability to contribute to a dynamic organization while supporting learners and clients in achieving success.