Experienced Virtual Assistant with a strong background in digital marketing, administrative support, customer service, and operations across industries including finance, real estate, and eCommerce. Skilled in content creation, client coordination, inbox and calendar management, and basic design using Canva.

Familiar with tools like Asana, Google Workspace, CRM platforms, and light Ecomm backend support. Known for being organized, adaptable, and dependable in remote work environments, with a clear communication style and a focus on delivering consistent day-to-day support.

Professional Summary

• Experienced Virtual Assistant with a strong background in digital marketing, administrative support, customer service, and operations across industries including finance, real estate, and eCommerce.

• Skilled in content creation, client coordination, inbox and calendar management, and basic design using Canva.

• Familiar with tools like Asana, Google Workspace, CRM platforms, and light Ecomm backend support.

• Known for being organized, adaptable, and dependable in remote work environments, with a clear communication style and a focus on delivering consistent day-to-day support.

Core Skills

• Customer Service

• Administrative Support

• Project Management

• Social Media Marketing

• Client Relations

• Google Workspace

• Meta Ads Manager

• Canva

• Asana

• CRM Management

• Email Management

• Data Analysis

• Market Research

• Content Creation

• Scheduling

• Bookkeeping

• Zapier

• Transaction Coordination

• Loan Processing

• Facebook Messenger Automation

• Lead Generation

• Troubleshooting

• E-commerce Support

Work Experience

Virtual Assistant
YouShallThrive Inc - New York, NY
January 2024 - March 2025

• Created engaging social media content and designed marketing materials with Canva.

• Managed client appointments, scheduling, and prepared professional client reports.

• Handled correspondence and communications while conducting thorough web research.

• Managed projects and tasks via Asana and organized digital media files and assets.

• Developed professional presentations, created meeting agendas, and provided light bookkeeping support.

• Organized team emails and meetings.

Social Media Specialist | Broker Assistant
Freedom Capital Finance - Sydney NSW
June 2022 - October 2024

• Facilitated seamless loan processes for brokers from application to closing, ensuring efficiency and compliance.

• Oversaw all aspects of loan transactions as Transaction Coordinator, providing dedicated support for a smooth client experience.

• Managed CRM databases ensuring timely communication and updates on loan status for brokers and clients.

• Conducted comprehensive evaluations of applicants' cash flow and living expenses to ensure compliance with lender criteria.

• Streamlined evaluation processes by providing necessary documentation support for applicants.

• Utilized Facebook Messenger automation tools to efficiently pre-qualify potential clients.

• Created and maintained a data-driven Google sheet to analyze lead generation and sales performance.

Marketing Consultant
JP Solutions - Madrid, Madrid provincia
August 2023 - December 2023

• Conducted market research and analyzed real estate market trends, demographics, and competition.

• Evaluated competitors' marketing strategies, pricing, and positioning to find opportunities for differentiation.

• Planned and created engaging content such as blog posts, videos, and infographics.

• Managed and optimized social media profiles to build brand awareness.

• Set up and managed Facebook ad campaigns to drive targeted traffic.

• Used data tools to track marketing performance and provided regular reports.

Customer Email Specialist
Salmat Services Inc. - Pasig City
January 2016 - December 2022

• Took inbound calls and handled customer emails for Panasonic Australia.

• Provided troubleshooting for Panasonic products.

• Managed complaint cases and service bookings.

Social Media Marketing Manager
Get Customers - Singapore
January 2022 - July 2022

• Conducted market research to thoroughly understand target audience, enabling the creation of effective social media strategies.

• Analyzed company's social media presence and identified trends in data to develop successful content strategies.

• Utilized Instagram account keyword searches to determine commonly searched terms and improve reach.

• Managed Facebook ads within client-assigned monthly budget constraints resulting in increased engagement and conversions.

• Provided clients with monthly performance reports demonstrating progress towards objectives.

• Created custom Google Sheets for each client, streamlining workflows and integrating them with Zapier automation.

Client Relations Officer
Photobook Worldwide - Pasig
September 2018 - August 2019

• Handled email and chat support, assisting customers with order concerns, product inquiries, and service follow-ups.

• Processed orders and tracked fulfillment status to ensure timely delivery and issue resolution.

• Managed product updates and basic backend tasks for Shopee and Lazada stores.

• Acted as a complaint case manager and provided after-sales support to maintain a smooth customer experience.

• Coordinated with internal teams to ensure accurate order handling and customer satisfaction.