I am a highly motivated and detail-oriented Creative IT Support Specialist with over five years of professional experience in both graphic design and IT technical support. My unique blend of skills allows me to bridge the gap between technical problem-solving and creative design, ensuring efficient operations and visually engaging outputs that align with business needs. I am proficient in utilizing the Adobe Creative Suite, where I have developed expertise in branding, print, and digital design projects. I excel in creating captivating marketing materials, ensuring that businesses can convey their identity and achieve their goals through innovative visual communication.

Beyond my creative capabilities, I have a strong foundation in IT technical support. I am experienced in troubleshooting hardware, software, and network issues, ensuring minimal disruptions to workflows and maintaining high productivity levels across teams. I have a proven track record of managing and maintaining technical infrastructure, which includes addressing complex issues, implementing improvements, and providing end-user training when necessary.

Throughout my career, I have successfully delivered projects that combine my creative skills and technical expertise, enabling me to produce high-impact solutions that advance organizational goals. I thrive in fast-paced environments where attention to detail, adaptability, and a proactive mindset are paramount, and I am continuously seeking opportunities to enhance both my creative and IT-related skill sets.

Objective:

• NSDA Level-3 Certified IT Support Technician possessing a strong command of Spoken English and a disciplined work ethic rooted in National Scouting.

• Proven expertise in PC Assembly, Hardware Troubleshooting, and Network Configuration, combined with leadership skills to manage technical tasks efficiently.

• Committed to ensuring optimal system performance and delivering exceptional user support.

Education:

• Higher Secondary Certificate (HSC) from Rajnagar Government College

  • Group: Science

  • Duration: September, 2025 – Present (Expected Graduation in 2027)

• Secondary School Certificate (SSC) from Chowdhary Asia Rahman Academy

  • Group: Science

  • GPA: 4.33 (out of 5.00)

  • Passing year: 2025

Skills:

i. Technical Skill:

• PC Assembly & Maintenance: Expert in desktop assembling, replacing components, and full hardware troubleshooting.

• System Administration: Installing & configuring Windows OS, optimizing utilities, and driver management.

• Networking Essentials: Basic LAN setup, IP configuration, router troubleshooting, and internet connectivity solutions.

• Data Security: Performing data backup, system recovery, and virus protection management.

ii. Software & Digital Literacy:

• Office Productivity: Advanced proficiency in MS Word, Excel, and PowerPoint (Certified by NSDA).

• Coding Basics: Understanding of sequencing, loops, and objects (Certified by Code.org & CodeMonkey).

• Digital Skills: Web research, email etiquette, and online collaboration tools (Digital Literacy Center Certified).

iii. Communication & Language Skills:

• English Proficiency: Grade 'A' in Spoken English (Hexa’s Certified) – Fluent in verbal communication.

• Presentation Skills: Award-winning presenter (2nd Place, Sheikh Russel Day Presentation Competition).

• Multilingual: Native in Bengali, Professional working proficiency in English.

iv. Leadership & Soft Skills:

• Team Leadership: Proven leadership as a Scout Patrol Leader (Regional & Upazila Level).

• Discipline & Ethics: Strong work ethic and discipline gained from National Scouting and Jamboree participation.

• Analytical Thinking: Strong background in Science (Physics, Chemistry, Math) facilitating logical problem solving.

• Crisis Management: Ability to stay calm and work efficiently under pressure (Scouting background).

Professional Experience:

• Moderator – Rhombus Parallel Science Hub (February, 2026 – Present)

• Founder & CEO – Inkortic (January, 2026 – Present)

Interests:

• Exploring Emerging Technologies

• Volunteering & Community Service

• Solving Puzzles

• Coding

• Language Learning

• PC Customization

• Travelling

• Internet Browsing

• Challenging Work