Salesforce AI & Automation Engineer with strong expertise in Salesforce Einstein AI and Agentforce for building intelligent CRM workflows and LLM-powered agents. Demonstrated ability to design, deploy, and optimize AI agents for lead scoring, customer follow-ups, and business intelligence using Salesforce native tools and OpenAI integration. Skilled in no-code/low-code automation (Flow, n8n, Zapier), CRM integration (HubSpot, Twilio), and data-driven GTM execution across LinkedIn and email.

 

PROFESSIONAL SUMMARY

Salesforce AI & Automation Engineer with strong expertise in Salesforce Einstein AI and Agentforce for building intelligent CRM workflows and LLM-powered agents. Demonstrated ability to design, deploy, and optimize AI agents for lead scoring, customer follow-ups, and business intelligence using Salesforce native tools and OpenAI integration. Skilled in no-code/low-code automation (Flow, n8n, Zapier), CRM integration (HubSpot, Twilio), and data-driven GTM execution across LinkedIn and email.

CERTIFICATIONS

• Salesforce Certified Agentforce Specialist

• Salesforce Certified AI / Agentforce Associate

• Copado Certified Fundamentals (Meta Pipelines)

CORE COMPETENCIES

Salesforce Development & Administration

• Apex, Visualforce, Lightning Web Components (LWC), Aura Components

• Process Builder, Flow Automation, Workflow Rules, Validation Rules

• Reports & Dashboards, SOQL, SOSL, Security & Sharing Models

Salesforce Clouds & AI Integration

• Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Financial Services Cloud

• Salesforce Einstein AI, Predictive Analytics, Sentiment Analysis

DevOps & CI/CD Automation

• Copado, Git, Metadata Deployment, Version Control, Continuous Integration

• Salesforce DX (SFDX), Change Sets, Scratch Orgs, Automated Pipelines

Automation Tools

• Flow Builder, Process Builder, n8n, Zapier, Webhooks

Voice AI

• Twilio, OpenAI API, Conversational Agent Development

Prompt Engineering

• Conversational flows, LLM prompt optimization, contextual intelligence

Agentforce (Salesforce LLM Agents)

• GPT-based agent development for CRM tasks

WORK EXPERIENCE

Salesforce AI and Automation Engineer
Course-Hub
06/2023 – 04/2025 | Bangalore

• Developed and deployed multiple Agentforce LLM agents inside Salesforce to automate lead classification, pipeline updates, and customer support workflows.

• Leveraged Salesforce Einstein AI for predictive lead scoring, churn detection, and intelligent segmentation.

• Integrated OpenAI with Agentforce to build conversational agents that auto-respond to leads and update CRM records.

• Automated over 50+ CRM workflows using Flow Builder, n8n, and Zapier, saving 100+ hours/month in manual effort.

• Connected Salesforce with HubSpot and Twilio for unified lead capture, follow-up, and engagement.

• Achieved 30% improvement in sales forecasting accuracy and reduced response time by 50% with AI-driven automation.

Salesforce Administrator Intern
Course-Hub
02/2023 – 06/2023 | Bangalore, India

• Customized and configured Salesforce CRM to enhance usability for sales and marketing teams.

• Automated key business processes using Flow Builder and Process Builder.

• Designed custom dashboards for better visibility into sales and customer interactions.

• Ensured data security and compliance with role-based access and permissions.

Key Achievements:

1. Automated 50+ workflows, reducing manual data entry and errors.

2. Optimized CRM efficiency, making it easier for teams to access and manage leads.

EDUCATION

SSPM's College of Engineering - University of Mumbai
Bachelor of Engineering (BE) - Computer Engineering
08/2020 – 06/2023 | Kankavli

• 8.21 CGPA

Bharati Vidyapeeth's Institute of Technology (Poly) - MSBTE
Diploma in Computer Engineering
04/2019 | Palus

• 72%

PROJECTS

AI Voice Calling Agent
Twilio + OpenAI Integration
12/2024 – 01/2025

• Built a voice-based customer support demo using Twilio Voice API and OpenAI’s GPT.

• Implemented real-time voice-to-text and intelligent response flows for automated conversations.

Lead Intelligence System
Einstein + Agentforce
12/2024

• Built an LLM agent using Agentforce to automatically classify leads based on behavior and enrich with external data.

• Agent used custom GPT prompts for industry-specific scoring and updated Salesforce fields in real time.

CEO Visionary Command Center (VCC)
AI-Powered Salesforce Solution

• Developed an AI-powered analytics dashboard, enabling CEOs to access real-time predictive insights for strategic decision-making.

• Integrated Salesforce Einstein AI, providing automated forecasting and hyper-personalized business intelligence.

AI-Powered CRM for Food Delivery Partners
Salesforce Cloud Integration

• Built an AI-driven Salesforce CRM to optimize restaurant operations, customer engagement, and delivery efficiency.

• Implemented predictive analytics and hyperlocal market insights, enhancing scalability by 35%.

TECHNICAL SKILLS

Languages & Frameworks:

• Apex, JavaScript, Python, HTML, CSS

AI & Analytics:

• Salesforce Einstein AI, Predictive Analytics, Sentiment Analysis

Database & Tools:

• SOQL, SOSL, SQL, MySQL

CRM & Cloud:

• Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud

DevOps & CI/CD:

• Copado, Git, Metadata Deployment, Salesforce DX, Change Sets

Automation Tools:

• Flow Builder, Process Builder, n8n, Zapier, Webhooks, Langchain, elevenlabs

AWARDS

• Organized AICTE-approved Student Induction Program to help new students integrate seamlessly (2022 - 2023).

• General Secretary at BVIOT (2018 - 2019).

• NSS Volunteer for impactful community initiatives.

• Head Boy of the Computer Engineering Students Association (CESA).