Your digital marketing edge. Seeking a challenging position as a virtual assistant and digital marketer, where I can utilize my diverse skillset to streamline operations, enhance online presence, and contribute to the overall success of client businesses.
To combine my proficiency in administrative tasks with my passion for digital marketing, offering clients a comprehensive solution for their virtual assistance and online growth needs.

Educational Qualifications

1. 2014 - 2017: The University of Nairobi
   • Programme of Study: Bachelor of Arts in International Studies
2. 2010 - 2013: Moi High School - Kabarak
   • Kenya Certificate of Secondary Education

Relevant Work Experience

Community Manager

Pamela Steele Associates – Kisumu Hub Co-working Space
January 2023 - November 2023

• Responsible for Community Management, Space Management, Personnel Management, and Concept Development
• Functions:
  • Business Development
  • Product Service Marketing
  • Business Unit Process Improvement
  • Digital Marketing
  • Business Strategy & Planning

Communications and Digital Marketing Professional (Internship)

Pamela Steele Associates
October 2022 – December 2022

• Support the development and implementation of Pamela Steele Associates’ Marketing and Communications strategies
• Assist the Digital Marketing and Communications team to achieve organizational goals
• Transform the organization’s use of digital channels to grow brand awareness
• Develop the organization’s storytelling ability to connect with key stakeholders
• Identify new opportunities to achieve organizational objectives through digital marketing strategies

Restaurant Supervisor

City Food Court
December 2021 – April 2022

• Hiring, training, and managing restaurant staff
• Ordering food and cleaning supplies
• Supervising the preparation, display, and delivery of food and drinks
• Ensuring prompt and friendly customer service

Internship - Community Relations Department

Geothermal Development Company
March 2021 – June 2021

• Conducting community engagement activities and stakeholder consultations
• Assisting in implementing community development projects
• Conducting social studies in geothermal projects
• Updating stakeholder profiles

Patient Services Officer

Port Florence Community Hospital - Kisumu
January 2018 - January 2020

• Greeting and checking in patients, ensuring a welcoming environment
• Managing and scheduling patient appointments
• Collecting and updating patient information
• Verifying patient insurance coverage and authorizations
• Handling billing inquiries and payments
• Answering phones and responding to patient inquiries
• Maintaining patient records and ensuring confidentiality
• Addressing patient concerns and complaints

Customer Service Department

Kenya Airports Authority - Kisumu
September 2017 - December 2017

• Ensuring airport cleanliness and maintenance of landscaping
• Facilitating VIP and passenger services
• Providing accurate information to passengers
• Maintaining records of customer complaints and actions taken

Social and Human Sciences Programme (Attachment)

Kenya National Commission for UNESCO
November 2016 - May 2017

• Conducted research on social and human sciences topics
• Assisted in project planning, implementation, and monitoring
• Developed communication materials such as newsletters and social media content
• Provided administrative support
• Drafted policy recommendations
• Engaged with stakeholders for collaboration
• Supported monitoring and evaluation of program activities
• Chaired and oversaw the 2016 UNESCO Youth Forum elections

Skills

• Leadership skills
• Communication skills
• Problem-solving skills
• Decision-making skills
• Analytical skills
• Organizational skills