I worked as a virtual assistant and appointment setter for 5 months. the service that I can offer is to book an appointment on behalf of our clients, manage schedus.

EDUCATION

Bachelor of Science in Aviation Electronics Technology
Philippine State College of Aeronautics
📅 2018 – 2022

High School
Marigondon National High School
📅 2014 – 2015

Elementary
Suba-Basbas Elementary School
📅 2010 – 2011

EXPERTISE

• Project Management

• Multi-tasking

• Attention to Detail

• Time Management

• Adaptability

• Effective Communication

• Critical Thinking

• Microsoft Office (Excel, MS Word, PowerPoint)

PROFESSIONAL SUMMARY

A hardworking and enthusiastic professional with hands-on experience in customer service, particularly with Amazon. Highly skilled in handling customer inquiries through phone, chat, and email, offering solutions in a fast-paced environment. Adept at both inbound and outbound calls, consistently maintaining a high level of customer satisfaction. Proficient in basic Excel for data management and reporting. Passionate about delivering excellent service and always eager to learn and grow.

WORK EXPERIENCE

Customer Service Representative - Amazon
Concentrix Mactan
📅 2022 – 2025

• Helped customers track their orders, process returns or refunds, and resolve issues such as delayed or lost shipments.

• Addressed complaints or concerns, including resolving disputes and processing refunds.

• Provided advice on navigating the Amazon website/app and made recommendations based on customer needs.

Appointment Setter Virtual Assistant
Henry’s Pro Concepts
📅 2025

• Responsible for scheduling appointments and meetings for individuals and businesses with clients.

• Kept accurate records of scheduled appointments and client information in CRM software.

• Communicated with clients via phone, email, or messaging platforms to confirm, reschedule, and address concerns.

Wedding Planner
Concepts 88 Events
📅 2019 – 2021

• Managed the entire wedding planning process, including budget management, vendor coordination, and day-of coordination.

• Assisted couples in finding and securing the perfect wedding venue matching their style and preferences.

Barista
Vitalitea Cafe
📅 2021

• Prepared and served espresso-based drinks like cappuccinos, lattes, macchiatos, and iced beverages, ensuring consistency and quality.

• Provided excellent customer service, handling special requests, and resolving complaints.

AWARDS

• Concentrix Top 1 Performer Awardee