Profile Title
Property Manager | Account Manager
In Rizal, PhilippinesAbout Me
Hi!
Here are the jobs I can work for you:
-Administrative Assistant
-Office Management
-Basic Bookkeeping
-Call Management
I am a quick learner and ready to start anytime!
Please email me for further assistance: [email protected]
WORK EXPERIENCE
Virtual Assistant/Office Administrator
Private Logistics Company in Canada| July 2023-August 2024 (Graveyard shift and WFH)
- Handle incoming calls, answer questions, and help customers book their moves.
- Schedule crews, track move progress, and make sure everyone's happy.
- Handle the financial side of things. Make sure our customers pay on time and keep our
- books in order.
- Foster trust and open communication with customers, crew members, and management
- Assist with marketing and advertising efforts.
- Provide administrative support to management.
Virtual Assistant/Admin Assistant/Account Manager
Strategic Assistant Staffing|October 2022-May 2023 (Graveyard shift and WFH)
- Creating and tracking invoices.
- Drafting and editing various forms of written communication, including emails
- Building and maintaining client relationships.
- Acting as the primary point of contact for clients, addressing their inquiries and concerns
- promptly and professionally.
- Cold Calling / Follow up-to leads/ Answer incoming calls from prospective customers
Sr. Subject Matter Expert/Trainer II
Assistant Team Leader
- Assistant Team Leader
- Answer Supervisory calls
- Monitor and support agents' working status and help agents meet their metrics.
- Conducting Coaching and Team meetings with every agent under the given bucket.
- Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes the transfer of knowledge and application of skills. Instructors promote retention through effective use of questioning, presentation, and facilitation skills and by providing feedback and coaching that enhances performance. During instruction, provide and manage an environment that fosters trust, learning, and performance.
- Plan and prepare for instruction making sure that appropriate instructional methods and
materials are used for specific modes of learning. Assess student learning and
performance using evaluation models and tools appropriate for the environment. - Mentor and coach apprentice instructors; train newly assigned instructors; coordinate
training activities including operation, quality, and HR presentation
Senior Customer Service Representative
Concentrix| October 2019-August 13 2022 (2.5 years graveyard shift and 5 months WFH)
- Handling incoming calls, emails, or chat messages from customers regarding their financial
- accounts.
- Assisting customers in processing various financial transactions, such as fund transfers,
- bill payments, or account updates.
- Verifying customer information and ensuring compliance with security measures to
- safeguard financial transactions.
TOOLS USED
- Slack
- Microsoft Teams
- Cisco Jabber
- Zoom
- Canva
- Google Workspace
- Microsoft 365
- Basic Quickbooks
- Telegram
- Skype
- Trello
- Apollo
- Asana
- Monday.com
- Smart Moving App
- Motive
SKILLS
- Detail-Oriented
- Customer-Oriented
- Goal-Oriented
- Expert in written and oral communication
- Data Entry
- Great team player
- Ability to multitask
- Excellent attention to detail
ACHIEVEMENTS
- TOP-PERFORMING AGENT
- TOP CSAT (CUSTOMER SATISFACTION) AGENT
- MAINTAINED 98-100% ATTENDANCE
- TOP SME
- CERTIFIED YELLOW BELT SIX SIGMA
- LEADERSHIP CERTIFICATE
- EVOLVE TRAINING CERTIFIED
- GROW COACHING CERTIFIED
- TOP TRAINER
Service Calendar
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it is automatically open for booking at any available time. If your service price is non-negotiable, then someone can book that service without your confirmation. If the price is negotiable, you will have to approve each time the booking request.
This calendar can be enabled or disabled at any time, but all the services that has been booked should be provided.


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