7 years experience in customer service and technical support. Customer service representative with over 6 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer software, conflict resolution, and possesses a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.

Experience

Nail Technician and Massage Therapist

Owned Business | 2013 - 2017

• Helped clients maintain their fingernails and toenails by painting, shaping, and grooming them.
• Specialized in integrating trigger point therapy.

Customer Service Representative - Case Manager/Phone Agent

SITEL Philippines Inc. | 2018 - 2021

• Handled 45-50 calls daily, assisting customers with sign-ups, retrieving data, presenting product information, and service cancellations.
• Managed customer complaints and escalations beyond frontline staff's capacity.

Customer Service Representative - Chat Support/Phone Agent

TaskUs Inc. | 2021 – 2023

• Provided phone support for a food delivery app.
• Resolved issues related to orders, deliveries, and payments.
• Responded to customer queries via phone, email, and chat.

Customer Service Representative (Freelance) - Email and Live Chat Support/Phone Agent

Newstel | May - Sept 2023

• Assisted customers via chat and email promptly and professionally.
• Managed orders, refunds, and exchanges to ensure customer satisfaction.

Technical Support Representative – Phone Agent

Qwest BPO | Oct 2023 - Present

• Handled customer phone calls, analyzed problems, diagnosed issues, and provided troubleshooting solutions.

   

Education

• College: Beauty Care and Service, TESDA (2015)
• High School: Baguio National High School (2010)
• Elementary: Parang Elementary School, Marikina City (2006)

Skills

• Excellent written and verbal communication skills
• Working knowledge of Salesforce or another CRM system
• Ability to work independently or as part of a team
• Advanced technical proficiency