Profile Title

Customer Service Specialist/Technical Support Specialist

In Davao del Sur, Philippines

About Me

As a skilled professional with experience across various industries, I bring a diverse set of skills, ranging from customer service to outbound sales, with a strong foundation in technical training and leadership. My experience at VXI Global Solutions as a Customer Service Specialist, Subject Matter Expert, and Technical Trainer has honed my expertise in client relations, problem-solving, and team mentorship. Additionally, my role as an Outbound Caller at EAV Solution equipped me with strong communication and sales skills, particularly in pre-qualifying potential clients.

 

 

Education

School

  • Cor Jesu College. Inc. | Senior High School Graduate | Humanities in Social Sciences Specialized in Teacher Education.
  • Ateneo de Davao University | Undergraduate University | Bachelor of Arts in Anthropology Leadership/Pre Law Specialized in National Economics.

 

 

Professional Experience

Company

  • EAV Solution- Year 2019 (March-November) | Outbound Caller: Pre-qualification Specialist.

Job Tittle

  • Outbound Caller: Pre-qualification Specialist- Work as an outbound caller for potential clients through Prequalifications interview for Disability Insurance.

 

Company

  • VXI Global Solutions- Year 2020-2024 | Customer Service Specialist | Subject Matter Expert |DirecTv Technical Care Trainer.

Job Tittle

  • Customer Service Specialist- Works as frontline experts and corroborate customer issues and inquiries in satisfaction and with professionalism.
  • Subject Matter Expert- Works as a second-in-hand to team leader.
  • Technical Trainer- Mentors employees and newly hired employees in customer relations.

 

 

Set Skills

  • Project Management
  • Technical Writing
  • Social Media Management
  • Computer Literacy
  • Microsoft Office

 

 

Service Calendar
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