Hi Hiring Manager's ,

I hope you're doing well! 😊 I'm Mitch Gutierrez, and I came across your page while browsing through Facebook and Google. I wanted to reach out from the Philippines to offer my skills as a Virtual Assistant, Customer Service Agent, Admin Assistant, or Collection Officer. I have 7-8 years of experience across e-commerce, loan collections, and lead generation in both the US and Canada.

Here’s a quick snapshot of how I can help your team:

✨ Call Management: Handling inbound/outbound calls to resolve inquiries and complaints.
📧 Website & Email Queries: Promptly managing customer concerns around shipping, orders, etc.
💡 Upselling & Cross-Selling: Boosting sales through customer interactions.
✅ Follow-Up & Lead Nurturing: Engaging clients with tailored offers via email, SMS, and social media.
💳 Loan Collections: Creating payment plans and managing overdue accounts.

I’ve worked across different CRMs (Zendesk, Podio, Go High Level, Fit Pro Tracker, Mindbody) and have solid experience in online store management, from order processing to inventory control.

I’m confident I can help streamline your operations and support your business goals. I’d love to chat more and discuss how I can add value to your team.

Thanks so much for your time! Looking forward to hearing from you.

Best regards,
Mitch

Experienced

Customer Service | Lead Generation | Administrative Task | Data Entry | Email Support | Collection Agent

EXPERIENCE

TELEPERFORMANCE INC. (Samsung US E-commerce) (08/2022 - 10/2024)

CUSTOMER SERVICE REPRESENTATIVE TIER 3 (Case Management)

• As Tier 1 - Taking calls and assisting customers with orders, tracking order status, and placing orders on the website.

• As Tier 2 - Handling escalated calls, complaints, and feedback. Reinforcing account processes and policies. Providing outbound and email assistance.

• As Tier 3 - Working at the Back End, receiving assigned tickets directly from clients. Conducting case management, root cause analysis, and outbound follow-ups once the issue is resolved.

FREELANCER VIA (Google Ads, Facebook, Social Platforms) (05/2018 - 08/2024)

SALES REPRESENTATIVE | ASSOCIATE | RESELLER | MARKETER

• Marketing and selling various products on social media platforms, including real estate, automotive, appliances, and F&B.

• Interacting directly with customers throughout the sales process, identifying needs, pitching relevant products, and ensuring a positive experience.

GENERAL VA (EQUITY TRACK) (05/2024 - 10/2024)

Sales Operator | Lead Generation | Cold Calling

• Handling outbound calls to leads interested in selling their properties.

• Assessing and scheduling property visits.

• Cold calling prospects and setting appointments.

COLLECTION OFFICER - 24hrCash | Canada (05/2024 - 01/2025)

• Notifying debtors of overdue payments and accounts via phone, mail, and registered mail.

• Resolving collection issues and making payment arrangements.

• Handling 300 outbound calls per day and sending 150-300 emails/SMS daily.

SOCIAL MEDIA MANAGER - RechargeTheSoul Retreats US (August - October 2024)

• Managed communication with leads, sharing retreat information via social media and email.

• Set up and coordinated monthly payment plans for attendees.

• Responded to online inquiries and booking questions.

• Created and sent welcome letters, itineraries, and onboarding materials.

• Maintained consistent engagement and high-quality customer service across digital channels.

EDUCATION

• Humanities and Social Science (2020 - 2022)
  Dominic Institute of Science and Technology (Graduated with High Honors)

SKILLS SUMMARY

✅ Management Skills
✅ Lead Generation
✅ Cold Calling
✅ Creativity
✅ Digital Marketing
✅ Negotiation
✅ Critical Thinking
✅ Leadership
✅ Customer Service - 95%
✅ Real Estate Closer - 90%

LANGUAGE

• English

• Filipino