With 6 years of experience in Customer Service and Administrative Assistance, I have always been enthusiatic in learning and growing as an individual and a team. I am driven to excel on the tasks given to me with the goal to align to the client’s/company’s objectives.

WORK EXPERIENCE

Administrative Assistant  The Redmont Group LLC | Hawaii 2020-2024

As part of the pioneer team, I did more than just administrative tasks:

-Was appointed as the accountant assistant for 3 different businesses under one CEO.

-Worked with the recruiter to hire additional employees

-Monitored, adjusted and made sure the payroll is good to go before every payout

-Recorded daily sales and did inventory

-Provided captions for social media postings

-Learned and navigated all the different platforms needed by the businesses

Customer Service Representative / Tech Support Support - 2020-2020

TDCX | Ortigas, Pasig

Netflix Account

-I took in calls catering global customers who needs help in signing up for an account, providing mode of payments, recovering passwords, and troubleshooting

Customer Service Representative -2018-2020

Sitel | Ortigas, Pasig

• Staples Account - Top 3 New Hire Performer
• I took in calls from a B2B account with inquiries about quotations, placing orders, tracking and helping customers find the product they need
• After a year and a half I was endorsed to the Email LOB for meeting the KPIs handling the same inquiries