Can perform administrative tasks,answering customers inquiry by engaging them across various communication channels, assist business by providing support virtually. 

WORK EXPERIENCE:

• WNS Global Services – Senior Associate Operations at Cathay CIS Tera BAU (May 2022 – October 2024)
• Giving exceptional customer service to client/customer across multiple channels.
• Well versed in utilizing reservation system such as Amadeus CRS.
• Managed day-to-day operations, optimizing workflow and increasing efficiency within the team. Assessed customer feedback to drive continuous improvement in service delivery and product features.
• Responding to customers and our VIPs inquiries via email, live chat and call. Handling some escalations directed by supervisors.
• Tasked to be part of the consultation department to support the team and newly hired employees in navigating the tools, familiarizing FAQs stated in both modules and website to effectively respond to our customers and members concerns in timely manner.

Certifications and Awards

• Amadeus Reservations Essentials - January 24, 2022
• “WOW” Call Award as CSR in Cathay Pacific - June 08, 2023

SKILLS:

• Effective Communication (written and oral)
• Customer Service
• Proficient in using Amadeus CRS
• Intermediate in using Microsoft Offices
• Keen to detail
• Strong problem-solving skills in handling customers inquiries and offering suitable solutions

EDUCATION:

STI College Fairview

S.Y. 2019 – 2022               

Bachelor of Science in Tourism Management

S.Y. 2016 – 2018

STI College Fairview

Tourism Operations – TVL Home Economics – Senior High School

S.Y. 2012 – 2016

Saint Vincent Institute of Arts and Science

Junior Highschool

  S.Y. 2009 – 2015                   Saint Vincent Institute of Arts and Science

                                                    Elementary