I am an experienced administrative professional with expertise in real estate, construction, and inventory management. I have handled contracts, credit and collection, and worked closely with contractors and suppliers. With strong organizational and problem-solving skills, I am now transitioning into virtual assistance, focusing on inbox, calendar, travel, and household management. I aim to provide efficient, detail-oriented support while continuously improving my digital and client management skills to adapt to evolving professional demands.

SKILLS

• Customer Service & Support
• Credit & Collections Management
• Administrative & Clerical Tasks
• Inventory Management
• Data Entry & Documentation
• Payment Processing & Account Monitoring
• Problem-Solving & Dispute Resolution
• Strong Communication & Interpersonal Skills
• Time Management & Organization
• Proficiency in MS Office & Inventory Systems
• Attention to Detail & Accuracy
• Team Collaboration & Coordination

EDUCATION

🎓 Philippine College Foundation
🎓 Central Mindanao University

• Bachelor in Science in Office Administration
• Bachelor of Arts in English Language (2 years)

WORK EXPERIENCE

Admin Staff / Credit and Collection Officer

GSL Realty Corporation

• Performed administrative tasks, including document management, data entry, and correspondence handling.
• Assisted in organizing schedules, meetings, and reports to support office operations.
• Managed customer accounts, monitored payments, and ensured timely collection of outstanding balances.
• Reviewed and analyzed credit applications, assessing customer creditworthiness and risk.
• Followed up on overdue accounts through calls, emails, and official notices.
• Maintained accurate records of collections, payments, and account statuses.
• Coordinated with finance and sales teams to resolve billing disputes and payment issues.
• Ensured compliance with company policies and credit terms to minimize financial risks.

Customer Service Assistant / Inventory Officer

GMD Enterprises Inc.

• Provided exceptional customer service by assisting with inquiries, processing transactions, and resolving issues efficiently.
• Handled customer complaints professionally, ensuring timely resolutions to enhance satisfaction.
• Managed inventory by receiving, stocking, and organizing products to maintain accurate records.
• Conducted regular inventory audits to track stock levels and minimize discrepancies.
• Processed orders, returns, and exchanges while ensuring accuracy in documentation.
• Collaborated with team members to improve service efficiency and streamline inventory management.
• Utilized inventory management systems to update stock data and generate reports.

Customer Service Assistant

BakeBites Bakeshop

• Provided prompt and professional customer support, addressing inquiries and resolving issues effectively.
• Assisted customers via phone, email, and in-person, ensuring a positive service experience.
• Handled customer complaints with patience and efficiency, delivering timely solutions.
• Processed transactions, returns, and exchanges accurately while maintaining attention to detail.
• Maintained comprehensive knowledge of products and services to deliver informed assistance.
• Collaborated with team members to improve customer satisfaction and service processes.