I have been in the BPO industry as a Customer Service Representative for about 7 years. My experience includes the following: Healthcare, Motor & Property Insurance, Telephone Banking, Hospitality Management, and E-Commerce Supplier Support. 

OBJECTIVE: Virtual Assistant.
Which will provide me the opportunity to be in this dynamic career field. To utilize my past experiences and broaden my educational background and its relationship to the virtual service industry. To further enhance my interpersonal skills and adhere to the goals and objectives of the company while seeking longevity in tenure. 

QUALIFICATIONS:

Competent in providing and maintaining operations customer service, product knowledge, and marketing expectations in the special services industry. Excellent communication and organizational skills with a strong emphasis on details and accuracy. Ability to work independently or as a team player in a fast-paced environment. Willing to learn and proactively contribute to goals set. Adept personal computer and work-related processing skills. Competent in areas of resources and management. Fluent in English, both written and oral. 

SKILLS 

• Proficient in some MS Applications, customer needs analysis, referral marketing, email support, claims entry, data entry, customer service, public speaking, and writing. 

EXPERIENCES 

June 13, 2005-September, 2006  - Market Researcher  

Western WATS Phils. Inc. 

MEZ-II Lapu-Lapu City, Philippines 

October, 2002-December, 2015   Lector/Reader 

Sacred Heart Parish 

D. Jakosalem St. Cebu City, Philippines

November, 2004-May, 2005 -Contributor-SHP newsletter Sacred Heart Parish 

D. Jakosalem St. Cebu City, Philippines 

June, 2010-March, 2011  -Secretary 

Carolinian-Anthropological-Sociological Society (CARSAS)  USC-TC, Cebu City, Philippines 

June, 2011-March, 2012  -President 

Carolinian-Anthropological-Sociological Society (CARSAS)  USC-TC, Cebu City, Philippines

October, 2012-February, 2014 

Customer Service Associate (United Health Group - US)

 Wipro BPO Ltd -Cebu Business Park, Cebu City, Philippines

February, 2014-August, 2015 

Claims Officer – Lodgement (AU Account- QBE Insurance – GSSC

Cebu Business Park, Cebu City, Philippines

October, 2015-February, 2016  

Telephone Banker  -JPMorgan Chase & Co. (US Account)

I.T. Park, Cebu City, Philippines 

November, 2016-May, 2017      

Telephone Banker (American Express - US) -EXL Service 

Cebu Business Park, Cebu City, Philippines 

June, 2017-March, 2020            

Operations Manager 

ROM Marketing  -398 Sikatuna St. Cebu City, Philippines 

August 31, 2020-February 10, 2021      

Customer Experience Specialist - Remote (Airbnb – US & Canada) -TDCX 

HM Tower, I.T. Park, Cebu City, Philippines 

April 19, 2021-December 29, 2023        

Email Support (SME) - Remote (Wayfair Supplier Services – US & Canada)

Office Partners 360  ,E-bloc 2, I.T. Park, Cebu City, Philippines