Maxiene Criselle Velarde
B4 L1 Villar Ave.  Carissa 4A Palmera Homes
City of San Jose Delmonte Bulacan 3023
[email protected]
09940500577
 

Hiring Manager
 

Dear Hiring Manager,

I am writing to express my interest in the Customer Service Representative position at your company as advertised on the jo posting. With a strong background in customer service and communication, I am confident that my skills and passion for providing excellent service would make me a valuable addition to your team.

In my previous role as a customer service representative II,  I had the opportunity to handle a variety of customer inquiries, resolve issues, and provide product information in a professional and friendly manner. I consistently maintained a high level of customer satisfaction, and my ability to stay calm under pressure enabled me to effectively manage difficult situations. I pride myself on being detail-oriented, empathetic, and a proactive problem-solver, which I believe are essential qualities for a customer service role.

I am particularly excited about the opportunity to join your company because I do think I’ll be in a good company that prioritize good customer service.  I share your commitment to providing outstanding service, and I am eager to contribute to the continued success of your team.

I would love the opportunity to further discuss how my skills align with your needs. Thank you for considering my application. I look forward to the possibility of working with your company and contributing to your customer service efforts. Please feel free to contact me at +639940500577 or via email at [email protected] to schedule an interview.

Sincerely,
Maxiene Criselle Velarde

To be part of a prestigious company that will enhance my knowledge and skills, not only for my personal growth but also for the fulfillment of the company’s goals. To become more knowledgeable and able to showcase my skills.

EMPLOYMENT BACKGROUND

• AFNI Philippines – Customer Service Representative
  Quezon City | January 2024 – March 8, 2025

• TTEC – Customer Service Representative
  Novaliches, Q.C | June 2022 - December 2023

• ACS Global Solutions – Intake Coordinator (Home Healthcare)
  Tungkong Mangga, SJDM Bulacan | January 2022 - June 2022

• Optum Global Solutions – Customer Service Representative
  Techno Hub, Q.C | November 05, 2020 – December 22, 2021

• Stellar – Customer Service Representative
  Cubao, Q.C | October 15, 2019 – October 13, 2020

• Rodritech – Sales Associate
  Makati City | August 2019 - October 2019

• Results Manila – Customer Service Representative
  Ortigas, Pasig City | March 2019 – July 2019

• Teleperformance Philippines – Customer Service Representative
  Ortigas, Pasig City | December 2018 – February 2019

• SITEL Philippines – Customer Service Representative
  Ortigas, Pasig City | September 2017 – November 2018

• Convergys Philippines – Customer Service Representative
  Alabang, Muntinlupa City | May 2017 – August 2017

• Alorica Philippines – Customer Service Representative
  Alabang, Muntinlupa City | December 2015 – May 2017

• Solane LPG / SHELL – Sales Representative
  Makati City | October 2014 – March 2015

• Udenna Environmental Services – Factory Worker
  Tanyag, Taguig City | May 2014 – October 2014

• Delicatesse Food Corporation – Factory Worker
  Tanyag, Taguig City | January 2014 – April 2014

• Siomai King – Service Crew
  Alabang, Muntinlupa City | April 2013 – December 2013

• Baes Express – Bus Conductor
  Indang, Cavite | 2011 – 2013

• Sugar House Corporation – Service Crew / Caterer
  Greenhills, San Juan | 2009 – 2011

EDUCATIONAL BACKGROUND

• MLG College of Learning – Vocational (NCII Computer Hardware) | 2008 – 2009

• Hilongos National Vocational School | 2003 – 2007

• Padre Gomez Elementary School | 1996 – 2002