Profile Title

Sales Associate

In BC, Canada

About Me

Hey everyone,

Friendly and enthusiastic hospitality professional with over 3 years of experience in customer service and sales. Flexible, courteous, and reliable while presenting professional communication, interpersonal, and conflict resolution skills.

Seeking a sales associate role to bring a customer-focused approach and warm customer service.

 

 

WORK EXPERIENCE

Customer service - Head of Business Development France and International

OXYGENE SKI SCHOOL (Val d'Isère)

(2023-2024)

  • Welcomed diverse groups of customers from different cultural backgrounds, nationalities, and ages (from 3 - 74 years old) to provide a good quality of service
  • Assisted customers with making reservations for various lessons, such as skiing and snowboarding, in private and group settings to increase bookings
  • Monitored customer satisfaction by reviewing online reviews on Google and Tripadvisor and sending thank-you emails to find out what customers think
  • Resolved customers' concerns and presented customized solutions for each customer to improve products and services.
  • Made customer bookings by telephone, e-mail, and face-to-face to reach more customers

 

Internship - Sales Advisor

VUARNET (Paris 8)

(2022-2023)

  • Participated in stock managementwhen parcels are delivered, receive and take inventory of the glasses for a better organization
  • Welcomed and guided customers and advised them on product selections and incresed the sales revenue by 80%
  • Folded, replacrd clothes and cleaned the glass to keep sales area well organized to attract more customers

 

Sales Advisor

C&A (Velizy-Villacoublay)

(2021-2022)

  • Replenished shelves with new clothes and accessaries depending on the period and merchandising to offer a variety of choices to the clients
  • Listened and analyzed customer’s requests to prodivude guidence and turn them into loyal customers

 

 

E D U C A T I O N

ILAC - INTERNATIONAL COLLEGE

VANCOUVER - CANADA

Service Excellence for Business Diploma

(2024-09-23 / To present)

 

VIATICUS PARIS 17EME - FRANCE

Bachelor Selling Travel Head of Development and Commercial Pilotage France & International

(2023-10-03 / 2024 -08-31)

 

 

S K I L L S

Soft skills :

  • active listening
  • customer service skill
  • customer experience
  • interpersonal skills
  • communication skills
  • conflict-solution
  • sales target
  • problem solving

 

 

L A N G U A G E S

  • French
  • English
  • German
  • Italian

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