Profile Title
Sales Associate
In BC, CanadaAbout Me
Hey everyone,
Friendly and enthusiastic hospitality professional with over 3 years of experience in customer service and sales. Flexible, courteous, and reliable while presenting professional communication, interpersonal, and conflict resolution skills.
Seeking a sales associate role to bring a customer-focused approach and warm customer service.
WORK EXPERIENCE
Customer service - Head of Business Development France and International
OXYGENE SKI SCHOOL (Val d'Isère)
(2023-2024)
- Welcomed diverse groups of customers from different cultural backgrounds, nationalities, and ages (from 3 - 74 years old) to provide a good quality of service
- Assisted customers with making reservations for various lessons, such as skiing and snowboarding, in private and group settings to increase bookings
- Monitored customer satisfaction by reviewing online reviews on Google and Tripadvisor and sending thank-you emails to find out what customers think
- Resolved customers' concerns and presented customized solutions for each customer to improve products and services.
- Made customer bookings by telephone, e-mail, and face-to-face to reach more customers
Internship - Sales Advisor
VUARNET (Paris 8)
(2022-2023)
- Participated in stock managementwhen parcels are delivered, receive and take inventory of the glasses for a better organization
- Welcomed and guided customers and advised them on product selections and incresed the sales revenue by 80%
- Folded, replacrd clothes and cleaned the glass to keep sales area well organized to attract more customers
Sales Advisor
C&A (Velizy-Villacoublay)
(2021-2022)
- Replenished shelves with new clothes and accessaries depending on the period and merchandising to offer a variety of choices to the clients
- Listened and analyzed customer’s requests to prodivude guidence and turn them into loyal customers
E D U C A T I O N
ILAC - INTERNATIONAL COLLEGE
VANCOUVER - CANADA
Service Excellence for Business Diploma
(2024-09-23 / To present)
VIATICUS PARIS 17EME - FRANCE
Bachelor Selling Travel Head of Development and Commercial Pilotage France & International
(2023-10-03 / 2024 -08-31)
S K I L L S
Soft skills :
- active listening
- customer service skill
- customer experience
- interpersonal skills
- communication skills
- conflict-solution
- sales target
- problem solving
L A N G U A G E S
- French
- English
- German
- Italian
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