Profile Title
Virtual Assistant/Customer Service Expert
In Cavite, PhilippinesAbout Me
Experienced in retail optimization, sales, customer relations, and team leadership. Skilled in virtual assistant roles, including social media management , inbox management, graphic design and client relation.
Experience
Part-time Virtual Assistant
(January 2024 to June 2024)
- Managed social media accounts, engaging with the audience and implementing strategies for online presence
- Oversaw inbox and calendar management for prompt responses and professionalism.
- Proficient in social media tools and utilized Canva for graphic design to enhance brand image.
Customer Service Agent – Booking.com Account
Teletech Sta Rosa
(March 2021 - Present)
- Assisted guests with booking reservations, ensuring satisfaction.
- Lead follow up via phone, chat, and email, implementing effective strategies for timely booking reminders. Facilitated seamless customer experiences by managing cancellations, rebooking, and overall schedule coordination.
Merchandiser
Dubai Duty Free
(January 2010 - November 2020)
- Oversaw product presentation and inventory in multiple stores
- Organized promotions and maintained optimal stock levels.
Customer Service Representative
Sitel Philippines
(September 2007 - December 2009)
- Provided solutions to customer queries and managed inquiries
- Built relationships and met sales targets.
- Handled customer complaints effectively.
Education
AMA Computer College
(2001)
BS Computer Science
Skills Summary
- Retail Optimization
- Customer Relations
- Team Leadership
- Sales and Marketing
- Social Media Management
- Inbox & Calendar
- Graphic Design
Service Calendar
?
X
This calendar shows your working hours available for booking by employers. When you create a promoted service,
it is automatically open for booking at any available time. If your service price is non-negotiable, then someone can book that service without your confirmation. If the price is negotiable, you will have to approve each time the booking request.
This calendar can be enabled or disabled at any time, but all the services that has been booked should be provided.


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