Profile Title
Sales Specialist | Tier II Technical Support | CSR
In Cebu, PhilippinesAbout Me
A dedicated professional with expertise in sales, technical support, and customer service. Proven track record in driving sales growth, resolving complex technical issues, and delivering exceptional customer experiences.
To effectively utilize my skills and knowledge for the benefit of the company. Dedicated to delivering exceptional service, support, and innovative solutions in a fast-paced environment.
SUMMARY OF SKILLS/QUALIFICATIONS
- Strong customer service skills
- Proven ability to meet sales quotas under pressure
- Capable of managing tasks with minimal supervision
- Excellent verbal and written communication skills
- Proficient in Excel, Word, and PowerPoint
- Exceptional multi-tasking ability
- Effective team player
WORK EXPERIENCE
Sales Representative – ApprovedNinja (Jan. 15, 2025 – Feb. 22, 2025)
- Offer continuous support and education to customers on medication products.
- Respond to inquiries and resolve issues related to medication usage and administration.
- Manage order processing and ensure the timely delivery of medications to customers.
Team Leader - XtendOps (February 14, 2022 - September 11, 2024)
- Created an inspiring team environment with an open communication culture.
- Set and organized organizational goals.
- Motivated team members, organized team initiatives, and delegated tasks to optimize team performance.
- Demonstrated ability to upsell and motivate the team to achieve upselling quotas.
- Consistent top performer and top team.
Technical Support Representative (Tier II) – Teleperformance (July 17, 2019 – Feb. 10, 2022)
- Assisted clients in resolving technical problems associated with products or services.
- Diagnosed technical issues and guided customers through the steps needed to fix various issues.
- Focused on major issues or challenges that could not be resolved by first-level representatives.
- Offered and upsold additional WiFi extenders (ChimePro) to customers.
EDUCATIONAL ATTAINMENT
Tertiary
Western Mindanao State University (WMSU)
Pob. Siay, Zamboanga Sibugay Province
Bachelor of Elementary Education
2018 - 2019
Secondary
Siay National High School
Pob. Siay, Zamboanga Sibugay Province
2008 - 2009
Primary
Siay Central Elementary School
Pob. Siay, Zamboanga Sibugay Province
2004 - 2005
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