Profesional con amplia experiencia en el área comercial, atención al cliente y administrativo, y con un sólido

conocimiento en el sector del contact center de forma remota. Orientada a resultados, centrada en brindar

soluciones eficientes y resolución de problemas que optimicen los procesos internos y mejoren la experiencia

del cliente. Me enfoco en la mejora continua y la eficiencia, que es un pilar fundamental en cada proyecto en el que participo.

SKILLS

Professional with extensive experience in the commercial, customer service, and administrative fields, with solid knowledge in the remote contact center sector. Results-oriented, focused on providing efficient solutions and problem-solving to optimize internal processes and enhance customer experience. I focus on continuous improvement and efficiency, which are fundamental pillars in every project I participate in.

Adaptability | Customer Orientation | Time Management | Commercial Skills |
E-Commerce | Flexibility | Social Media Management | Fast Learner |
English A2 | French A1

WORK EXPERIENCE

OCTOBER 2024 - JANUARY 2025
CUSTOMER SERVICE MANAGER
KODLAND
Home Office

• Information about academic programs
• Enrollment process
• Schedule management: Coordinating and managing class schedules based on location (Country)
• Multichannel communication: phone, WhatsApp, email
• Client recovery

MARCH 2021 - MARCH 2024
CUSTOMER SERVICE REPRESENTATIVE
INTELCIA

• Customer service
• Providing information and advice on academic programs
• Support in academic enrollment processes
• Managing the university’s WhatsApp social network: Providing information about educational programs
• Multichannel communication: phone, WhatsApp, email (sending documentation for the enrollment process)

ACHIEVEMENTS

(2017-2021) POLITÉCNICO GRANCOLOMBIANO
Business Administration

(2014-2016) SENA
Technologist in Business Management

My commercial skills and customer orientation allowed me to contribute to achieving 98% of the enrollment target for academic programs required by Universidad de la Salle (Intelcia Company). This achievement helped the team meet its goal and earn the economic bonus for the workgroup.