Profile Title
SmartAssist: Al Powered partner at Your fingertips
In OR 97818, USAAbout Me
have been a Customer Service Support for 5 years and 2 months FB Marketplace Admin. I’m transitioning to Virtual industry and I am happy to be at your service.
LINK
Facebook: https://www.facebook.com/apple.salivia?mibe...
WORK EXPERIENCE
Customer Service Support / SME
Concentrix, Pasig
October 2013 - March 2018
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Created detailed knowledge base, reducing repeat inquiries by 50%.
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Recognized as Employee of the Month for outstanding service performance.
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Resolved 90% of inquiries on first contact, enhancing customer loyalty.
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Reduced response times by 40% using streamlined communication strategies.
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Elevated customer satisfaction ratings by 25% through effective support.
Private English Tutor
Private, Taguig
April 2019 - February 2025
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Boosted student confidence through engaging and interactive sessions.
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Developed innovative teaching methods for diverse learning styles.
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Leveraged technology to enhance learning experiences and retention.
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Conducted assessments to track progress and adjust strategies.
EDUCATION
Bachelor of Science
Southern Luzon State University, Lucban
2012
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Participated in research assisting a faculty member in data analysis.
SKILLS
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Communication
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Adaptability
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Fast Learner
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Ability to Work in a Team
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Effective Time Management
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