I provide guidance and support through screen sharing and navigation troubleshooting, utilizing PowerShell as needed. I am a dedicated, creative, and proactive professional with a strong work ethic. Ambitious and driven, I am always eager to grow and evolve in my career, consistently enhancing my skills and expertise. I excel at time management and have strong interpersonal abilities, allowing me to collaborate effectively and efficiently in any environment.

Professional Experience

Crayon Software Experts
Microsoft 365 Support
Aug 2024 – Dec 2024

• My role involves troubleshooting technical issues, optimizing user experiences, and providing tailored solutions to ensure seamless integration and utilization of M365 tools.

• With a focus on customer satisfaction and proactive problem-solving, I strive to empower users by enhancing their productivity and maximizing the value of their Microsoft 365 investment.

• My expertise includes in-depth knowledge of M365 applications, cloud services, and best practices, enabling me to effectively address diverse challenges and drive successful outcomes.

Accenture Inc.
App/Cloud Support Analyst Microsoft 365
Nov 2022 – Aug 2024

• I am a proactive and detail-oriented App/Cloud Support Analyst with a strong background in supporting and optimizing Microsoft 365 applications and services.

Concentrix
Healthcare Customer Support Representative and Subject Matter Expert
Sept 2020 – Oct 2022

• I am a dedicated Healthcare Customer Support Representative with a strong focus on helping patients and healthcare professionals.

• As a Subject Matter Expert, I have gained a good understanding of healthcare systems and procedures, allowing me to assist with inquiries and resolve issues to the best of my ability.

Skills

• Microsoft 365 Expertise

• Innovation and Creativity

• Communication Skills

• Time Management

• Problem Solving

• Attention to Detail

• Conflict Resolution

• Continuous Improvement

Education Background

Airworks Aviation Academy | Mactan Airport Cebu
Aeronautics/Aviation/Aerospace Science and Technology
Completed in 2020

Indiana Aerospace University | Cebu
Completed in 2016

IT Technical Support Certifications:

• Basic Computer Network Installation and Administration

• Computer System Servicing NC2

• JR System Administrator

Certifications

• MS-900 | Microsoft 365 Certified: Fundamentals (Completed in 2024)

• AZ-900 | Microsoft Certified: Azure Fundamentals (Completed in 2024)

My Contact

📧 [email protected]
📍 Cebu, Philippines
🌐 LinkedIn Profile