Profile Title

Technical support

In Cebu, Philippines

About Me

 I provide guidance and support through screen sharing and navigation troubleshooting, utilizing PowerShell as needed. I am a dedicated, creative, and proactive professional with a strong work ethic. Ambitious and driven, I am always eager to grow and evolve in my career, consistently enhancing my skills and expertise. I excel at time management and have strong interpersonal abilities, allowing me to collaborate effectively and efficiently in any environment.

 

Professional Experience

Crayon Software Experts
Microsoft 365 Support
Aug 2024 – Dec 2024

  • My role involves troubleshooting technical issues, optimizing user experiences, and providing tailored solutions to ensure seamless integration and utilization of M365 tools.

  • With a focus on customer satisfaction and proactive problem-solving, I strive to empower users by enhancing their productivity and maximizing the value of their Microsoft 365 investment.

  • My expertise includes in-depth knowledge of M365 applications, cloud services, and best practices, enabling me to effectively address diverse challenges and drive successful outcomes.

 

Accenture Inc.
App/Cloud Support Analyst Microsoft 365
Nov 2022 – Aug 2024

  • I am a proactive and detail-oriented App/Cloud Support Analyst with a strong background in supporting and optimizing Microsoft 365 applications and services.

 

Concentrix
Healthcare Customer Support Representative and Subject Matter Expert
Sept 2020 – Oct 2022

  • I am a dedicated Healthcare Customer Support Representative with a strong focus on helping patients and healthcare professionals.

  • As a Subject Matter Expert, I have gained a good understanding of healthcare systems and procedures, allowing me to assist with inquiries and resolve issues to the best of my ability.

 

Skills

  • Microsoft 365 Expertise

  • Innovation and Creativity

  • Communication Skills

  • Time Management

  • Problem Solving

  • Attention to Detail

  • Conflict Resolution

  • Continuous Improvement

 

 

Education Background

Airworks Aviation Academy | Mactan Airport Cebu
Aeronautics/Aviation/Aerospace Science and Technology
Completed in 2020

Indiana Aerospace University | Cebu
Completed in 2016

 

IT Technical Support Certifications:

  • Basic Computer Network Installation and Administration

  • Computer System Servicing NC2

  • JR System Administrator

Certifications

  • MS-900 | Microsoft 365 Certified: Fundamentals (Completed in 2024)

  • AZ-900 | Microsoft Certified: Azure Fundamentals (Completed in 2024)

 

 

My Contact

📧 [email protected]
📍 Cebu, Philippines
🌐 LinkedIn Profile

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