Profile Title

Customer Support Representative

In Cavite, Philippines

About Me

As a Customer Service Representative, my job involves addressing customer queries and resolving complaints, whether face-to-face or online. I ensure smooth transactions and troubleshoot problems. I'm skilled in maintaining customer satisfaction with effective communication and problem-solving skills. I am knowledgeable about the company and its products, while possessing excellent listening, writing, and computer skills. My responsibilities involve supporting other departments and directly working with customers. My patience and empathy help me manage challenging situations, and I take pride in turning them into positive experiences for our customers.

 

 

Work Experience

Chat and Email Support (Remote)

(04/2023 to -2/2024)

WRITERLY.AI

NASHVILLE,TENNESSEE

  • As a chat and email support representative at Writerly.ai, my role encompasses handling client inquiries, troubleshooting problems, and offering solutions. I relay complex information in digestible terms, ensuring customer satisfaction and trust. I maintain professionalism and patience during interactions, responding promptly to messages ensuring a smooth user experience. My objective is always to enhance the company’s reputation through exemplary assistance, contributing to its ultimate growth.

 

Technical Support Representative

(04/2021 to 03/2022)

Microsoft Xbox/ Teleperformance

Pasay City, Philippines

  • At Microsoft Xbox, I serve as a Technical Support Representative. My tasks primarily involve resolving hardware and software issues, troubleshooting connectivity problems, and guiding users through complex setups. I provide effective solutions to technical concerns ensuring the seamless functionality of Xbox systems. While maintaining customer satisfaction, I stay updated on product knowledge, emphasizing accurate and timely responses that improve our users’ gaming experience

 

Customer Service Representative

(05/2019 to 03/2020)

T-MOBILE / IQOR

Dasmarinas City , Philippines

  • As a Customer Service Representative at T-Mobile, my role involves addressing customer queries, resolving service complaints, and managing accounts. I am adept at communicating with clients via multiple channels, handling technical issues, and offering suitable solutions. I am tasked with enhancing the customer experience, retaining client loyalty, and boosting satisfaction. My responsibilities also extend to understanding new

 

Logistics Data Encoder

(01/2015 to 06/2018)

REMEC Broadband Wireless

Laguna, Philippines

  • As a Logistics Data Encoder at an electronics company, my duties encompass accurately inputting, processing, and updating shipment data in the tracking system. I play a key role in ensuring inventory accuracy, managing records, and facilitating smooth logistics operations. My job involves close collaboration with warehouse staff and freight carriers, plus I maintain updated knowledge of our products. Thorough and detail-oriented, I assist in safeguarding operational efficiency and accuracy.

 

 

Skills

  • Technical Support
  • Customer support
  • Chat and Email Support
  • Data Encoder 

 

 

Education

Sti College Dasmarinas

Associate Information Technology

Dasmarinas City,Cavite

(04/2006 to 04/2008)

 

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