I've been in Customer service industry, i learn so many things of how to handle concerns of other people, I am also proficient in using Google Workspace and Microsoft Office, and I am adaptable to new technologies and systems. I thrive in an independent work environment and take ownership of my responsibilities and find efficient solutions to challenges that arise.

E D U C A T I O N

CERTIFICATE OF HIGHER EDUCATION

BYU-Pathway - Salt Lake City, Utah

(2023)

SENIOR HIGH SCHOOL DIPLOMA

Hinigaran National High School

(2012 - 2018)

C O R E  Q U A L I F I C A T I O N S

• Customer service
• Video Editing
• Content Creation
• Content Calendar
• Microsoft Office
• Workspace

S K I L L S

• Time Management
• Communication
• Organization
• Team Work
• Empathy
• Adaptability

W O R K E X P E R I E N C E

Customer Service Representative, 01/2022 - 04/2022

Teleperformance Inc - Greenfield

U-Verse Tech Account

• Indentify and assess customer`s need to achieve satisfations
• Skilled in identifying issue and finding creative solutions. Maximised customer satisfaction by resolving service issues promptly.
• Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.

Customer Service Representative, 04/2022 - 3/2024

Teleperformance Inc - Greenfield

Netflix Account

• Skilled in identifying issue and finding creative solutions. Processed refunds, exchanges and service requests for customers.
• Developed empathetic client relationships and earned reputation for consistently exceeding sales goals. Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
•  Assisted customers with product-related questions, feedback and complaints.

C E R T I F I C A T E S

• Affiliate Marketing Certificate
• Amazon Certificate
• The Sylvia System: VA Bootcamp 2024
• Fictionless Sales