I'm a detail-oriented team player with strong organizational skills and ability to handle multiple projects. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, and work-life balance. I'm organized and dependable, with a positive attitude with willingness to take on added responsibilities to meet team goals.

Service-oriented with years of experience in Customer Support assisting customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in MS Office applications and delivers exceptional communication with keen attention to detail. 

Summary

• Detail-oriented, organized, and dependable professional with years of experience in customer and administrative support across phone, email, chat and social media.

• Skilled in MS Office applications and effective communication, with a strong ability to handle multiple tasks and contribute to team goals.

• Seeking a full-time position that offers professional challenges and work-life balance.

Career History

General VA (Marketing & Social Media Manager/ HR Staff) – MAHG Corporation

Feb 2024 – February 2025 (1 year)

• Developed and executed marketing strategies and campaigns on social media (Facebook, Instagram) to support business goals.

• Created and managed marketing content (brochures, social media posts, flyers) and ensured consistent branding.

• Designed fan page banners and promotional reels using Canva to enhance brand visibility.

• Edited photos and videos for marketing purposes.

• Handled customer inquiries via Facebook messages and comments.

• Assisted HR with talent sourcing through digital platforms (Facebook, JobStreet).

Executive Support Analyst – Accenture Philippines (ANZ - Dayshift team)

May 2023 – Jun 2024 (1 year 2 months)

• Managed requests from ANZ Managing Directors via Shared Mailbox and Service Now.

• Coordinated office room reservations, travel arrangements, and itineraries.

• Conducted research and gathered information from various sources.

• Ensured compliance with company policies through diligent documentation and secure filing of sensitive information.

• Organized and prioritized meetings, appointments, and schedules for ANZ Managing Directors.

• Coordinated conference calls, client meetings, and processed travel expenses.

• Handled high-volume email inquiries and assisted with ad hoc tasks.

Customer Support Executive (Content Creator / SocMed Community Management / Streamer) – VNG Corporation (ZingPlay International)

Oct 2019 – May 2023 (3 years 8 months)

• Supported sales through upselling during Livestreams and social media, contributing to revenue growth.

• Delivered professional, detail-oriented customer service.

• Maintained accurate customer interaction records for future reference.

• Collaborated with cross-functional teams to resolve complex customer issues.

• Managed Facebook pages, Google Play account, and TikTok for Zingplay brand marketing.

• Provided customer support for game-related inquiries and account concerns.

• Coordinated with marketing and product teams on new game features and in-game events.

• Created and posted marketing content across various fan pages.

• Collaborated with the design team on promotional banners and frames.

Admin Assistant – Proexcel Property Managers Inc.

Jun 2018 – Sep 2019 (1 year 4 months)

• Provided efficient, accurate transactions, enhancing customer satisfaction as a cashier.

• Maintained a clean, organized workspace, contributing to a positive customer experience.

• Ensured accurate record-keeping through diligent data entry and database management.

• Delivered excellent customer service, resolving inquiries and building strong relationships.

• Assisted HR with updating employee files and processing time-off requests.

• Managed office supply inventory, proactively ordering to avoid disruptions.

• Negotiated contracts with vendors for supplies, equipment, and services.

• Participated in area inspections, creating punch lists and coordinating rectifications.

• Assisted in construction inspections and issued violation tickets based on guidelines.

• Managed housekeeping and security staff tasks and attendance.

Purchasing Assistant – Filinvest Alabang Inc.

Jan 2017 – Jul 2017 (7 months)

• Evaluated suppliers for quality and service adherence.

• Conducted market research to identify new suppliers and trends.

• Resolved discrepancies between purchase orders and invoices.

• Coordinated with teams to ensure timely material delivery.

• Streamlined purchasing processes for greater efficiency.

• Negotiated supplier contracts to achieve cost savings.

• Prepared and followed up on purchase orders with suppliers.

Sales Manager – Avida Land (Bria Flats project)

Oct 2016 – Jan 2017 (4 months)

• Organized sales meetings to review progress and set targets.

• Collaborated with marketing to create targeted campaigns.

• Assisted in recruiting top sales talent.

• Resolved customer relations issues for satisfaction.

• Demonstrated products to highlight benefits and drive sales.

Sales Development Associate – Collabera (Willis Towers Watson client)

Jun 2016 – Oct 2016 (5 months)

• Built strong client relationships through regular communication.

• Customer service.

• Maintained accurate customer database records.

• Made outbound calls to generate new prospects.

• Presented HR policies/compensation benefits to companies across Asia.

Site Officer – Keyland Corporation

Jul 2015 – Mar 2016 (9 months)

• Assisted clients with project inquiries and model unit presentations.

• Sent weekly attendance and site trip reports for agents and managers.

• Established administrative procedures to track staff and sales team activities.

• Improved site safety through regular inspections and corrective actions.

• Supported sales team efficiency by coordinating activities and providing administrative assistance.

• Enhanced customer satisfaction by addressing inquiries and resolving issues.

• Protected sensitive company information through proper filing and confidentiality practices.

• Managed office supply inventory, ensuring timely restocking.

• Answered calls, routed messages, and greeted visitors.

Front Desk Officer – SOSSI (Makati Development Corporation client)

Mar 2015 – Jun 2015 (4 months)

• Greeted guests, managed check-ins, and ensured a positive experience.

• Answered multi-line phones, responded to inquiries, and transferred calls.

• Acted as liaison between departments to improve document-related collaboration.

• Maintained an organized and welcoming lobby area.

• Kept accurate visitor logs for security and compliance.

• Assisted with filing, data entry, and document preparation.

• Sorted and distributed mail between departments.

Customer Service Associate II – Insular Life Alabang

Nov 2014 – Mar 2015 (5 months)

• Merged policyholder files once verified as the same person.

• Backroom staff support.

• Proofer/QA for quality control.

• Improved service quality through process enhancements.

• Identified new product and service opportunities.

• Served as System Administrator.

• Evaluated findings and implemented corrective actions.

• Managed material setup for events and projects.

Fulfillment Agent – Expercs Inc. (Metrobank Card Corporation client)

Mar 2014 – May 2014 (3 months)

• Expanded customer base through networking, cold calling, and relationship-building.

• Addressed concerns and ensured a positive experience for clients.

• Informed clients about policies and procedures.

• Provided feedback to management on customer service trends.

• Contacted prospective clients to explain card offerings.

• Made outbound calls to verify credit card deliveries.

• Entered call data hourly.

Personal Assistant – Insular Life Alabang

Aug 2013 – Nov 2013 (4 months)

• Answered incoming calls from clients and agents.

• Managed paperwork (client proposals, district docs, files).

• Reviewed agents for upcoming exams.

• Scheduled client appointments for product presentations.

• Coordinated seminars for new recruits.

Customer Care Specialist – Customer Touchpoint Resources, Inc.

Mar 2013 – Aug 2013 (6 months)

• Worked in the HR Admin Department.

• Maintained confidentiality and adhered to privacy guidelines.

• Handled employee relations and conducted investigations when needed.

• Served as a point of contact for employees on policies, benefits, and HR matters.

• Managed incoming phone calls for the office.

• Sent weekly and daily reports to managers and team leaders.

Concierge – NSDMM (VIPinoy – ATC)

Oct 2011 – May 2012 (8 months)

• Assisted VIPinoy members with lounge amenities.

• Promoted VIPinoy Card benefits and privileges.

• Ensured guest satisfaction by addressing concerns and resolving issues.

• Assisted guests with special needs, offering empathetic service.

• Prioritized safety by monitoring and reporting security threats.

• Managed concierge book to provide visitors with local information.

• Maintained a database of local attractions, shops, and restaurants.

Business Process Associate – American Data Exchange

Dec 2010 – Mar 2011 (4 months)

• Performed data entry and gathered client loan information.

• Improved data accuracy and efficiency using relevant software tools.

• Conducted quality checks to minimize errors in data encoding.

• Finalized loan policies and sent them to clients via email.

Skills

• Proficient in MS Office Applications

• Virtual Support

• Meeting Scheduling

• Calendar Management

• Time and Expense Reporting

• Customer Service

• Administrative Support

• Social Media Management

• Gaming support

• Engagement Support

• Travel Booking

• 38 wpm typing

Languages

• English

• Filipino

Education

Bachelor of Mass Communications (Mass Communication)
University of Perpetual Help System-Laguna
Finished 2010