Profile Title
Customer Service Representative
In Lanao del Norte, PhilippinesAbout Me
WORK EXPERIENCE
Alorica Philippines
- Vivint Smart Home, Inc. is a smart home company in the United States and Canada and a subsidiary of NRG Energy
Oct 2020 to Oct 2021 (1 year)
Technical Service Representative
- Handled customer troubleshooting tech problems. We resolve issues related to computers, phones, tablets, modems, the internet, and networks. Provided appropriate solutions for customers, and followed up to resolve any issues with customers' experience.
Transcom Worldwide
Customer Service Representative
- Comcast Cable Communications, LLC, doing business as Xfinity, is an American telecommunications business segment and division of Comcast Corporation used to market consumer cable television, internet, telephone, and wireless services provided by the company.
(March 2022 - Dec 2022)
- Handled and carefully respond to all customer inquiries via inbound calls and emails. Resolves product or service problems by clarifying the customer's complaint. Determined the cause of the problem. Selecting and explaining the best solution to solve the problem. Expediting correction or adjustment. Following up to ensure resolution. Maintains financial accounts by processing customer adjustments.
Dynata Philippines Inc.
Market Research Interviewer
- Dynata is the world’s largest first-party data company. The Company offers survey programming, trackers, qualitative research, data processing, analytics, and tabulation. Dynata serves automotive, health care, market research agencies, media, technology, and financial industries.
(Jan 2023 to Aug 2023)
- As a market research interviewer we asks people their opinion on a range of topics and we collects information to influence marketing campaigns. This could be on the quality or popularity of consumer goods, or on matters of public interest.
- Key responsibilities for this role making cold calls. Implementing online surveys, interviewing respondents thru call.
Freelance
E-commerce (part-time)
- eCommerce refers to the commercial transactions that are conducted online. In essence, anytime you buy or sell something online you are participating in eCommerce.
(Dec 2022 to July 2023)
- As an eCommerce specialist. We answer customers' inquiries via Chat, Email, and Social Media. Providing the correct information about the product. We process orders on different platforms such as Amazon, Ebay and Etsy.
SKILLS
- I am adaptable, trustworthy, and have outstanding time management abilities. I am a person who is positive, selfmotivated, trustworthy, accountable, and hardworking. I am a seasoned team player who can adjust to any demanding situation. I work well in an environment of cooperation as well as on my own initiative.
EDUCATION HISTORY
Bachelor of Science in Business Administration Major in Marketing
Samson Polytechnic College of Davao
(2013 - 2015)
KNOWLEDGE TOOLS
- Skubana
- Shopify
- Shipstation
- Salesforce
- Monday.com
- Zoom
- Skype
- Slack
- Excel
- Google Sheets
- Canva
- CRM
Service Calendar
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X
This calendar shows your working hours available for booking by employers. When you create a promoted service,
it is automatically open for booking at any available time. If your service price is non-negotiable, then someone can book that service without your confirmation. If the price is negotiable, you will have to approve each time the booking request.
This calendar can be enabled or disabled at any time, but all the services that has been booked should be provided.


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