I have completed study online with SGB Virtual Assistant in 2025.

Education

Hospitality Management – SMKN3 Sanur Bali

Professional Experience

Virtual Assistant Training

SGB VA Course – 2025
Transitioning from hospitality to remote roles, enhancing virtual assistant skills through online studies.

VIP Waitress – The Royal Atlantis Palm Jumeirah (LingLing Restaurant, Pre-Opening Team)

TAO Group Hospitality | Dubai | 2022-2024

Supervisor – Millennium Place Dubai Marina

Ikigai Bar & Restaurant, Japanese Cuisine | Dubai | 2022

Head Hostess – Gate Hospitality, Expo2020

Scarpetta Mercato, Modern Italian Restaurant | Dubai | 2021-2022

Team Leader – Nakheel Group

Il Faro Restaurant, Al Furjan Club House & Seafood Kitchen | Dubai | 2019-2021

• Led a high-performance team and ensured smooth daily operations.
• Set goals, delegated tasks, and provided training and coaching.
• Monitored team performance, motivated members, and resolved conflicts.

Concierge Executive / Front Office – Sofitel Nusa Dua Beach Resort

Bali | 2015-2018

• Welcomed guests and managed front desk operations.
• Handled check-in/check-out, cash reports, and guest itineraries.
• Assisted VIP guests in the Club Lounge.

Secretary (Support Role, 3 months) – Sofitel Nusa Dua Beach Resort

F&B Team Member – Double Six Luxury Hotel Seminyak

Bali | 2018

• Served 500+ guests daily at the rooftop bar, managed special events.

F&B Staff – Samabe Villa and Resort (Grand Mirage Group)

Bali | 2013-2014

• Assisted in fine dining service at Crystal Blue Ocean Grill.
• Took orders, up-sold specials, ensured guest satisfaction, and handled payments.

Administration – Ibis Style Hotel

Bali | 2012-2013

• Managed hotel amenities inventory and department administration.
• Prepared monthly revenue and cost reports.

Skills

• Communication & Upselling Skills
• Organizational & Time-Management Skills
• Decision-Making & Leadership Skills
• In-depth Knowledge of Performance Metrics
• Microsoft Word, Excel, Outlook, PowerPoint

Certificates

• Butler Corporate Accor Asia Pacific (2017), Bali
• Employee of the Month (May 2019), Dubai
• Employee of the Month (July 2019), Dubai
• Forbes Travel Guide - Food & Beverage (June 2024), Dubai
• WSET Level 1 Award in Wines (May 2024), Dubai

References

Available upon request.