I have experience in Data entering/analyst with a knowledge in AMLA/Fraud Analyst, I am willing to learn and explore diff field.

PROFESSIONAL SUMARY

Detail-oriented Computer Science undergraduate with hands-on experience in manual order review, fraud detection, and customer data verification within the BPO industry. Proven ability to analyze flagged transactions, identify suspicious behavior, and make accurate accept/reject decisions based on policy and risk indicators. Seeking entry-level opportunities in IT, Data Analysis, Fraud Analysis, Data Annotation, or BPO operations where analytical skills, system accuracy, and attention todetail are valued.

CORE SKILLS

• FraudDetection & RiskReview
• Manual Order Review
• Customer Data Verification
• Transaction Monitoring
• Data Accuracy & Quality Control

SOFT SKILLS

• Communication
• Leadership
• Analytical Thinking
• Adaptability
• Written & Verbal Communication
• Attention to detail
• Time Management

TECHNICAL SKILLS

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint Basic
• Computer Operations
• Microsoft Excel
• Microsoft Word

WORK EXPERIENCE

Teleperformance – Alabang, Muntinlupa City

Manual Order Review Analyst
August 2024 – Present

• Review system-flagged customer orders to determine approval or rejection based on fraud indicators and internal policies
• Verify customer identity and transaction details to ensure accuracy and compliance
• Identify suspicious patterns and potential fraudulent behavior through manual analysis
• Maintain high accuracy while meeting daily productivity and quality targets
• Document findings and decisions clearly within internal systems

W-bridge Manpower Corp.– Solaire Hotel & Casino

Payment Specialist
December 2019 – March 2022

• Handle and process monetary transactions with accuracy and confidentiality
• Identify data entry errors and transaction discrepancies, escalating issues to supervisors for resolution
• Create and maintain daily spreadsheet reports to track transactions and balances
• Ensure compliance with internal controls and financial procedures

Vivo Philippines

Promodiser / Promoter
September 2019 – November 2019

• Conduct product demonstrations to customers to explain features and benefits
• Monitor and manage inventory of mobile phones and accessories
• Distribute promotional materials to increase brand awareness and sales opportunities

McDonald’s Corporation

Service Crew
October 2017 – February 2019

• Provide customer service in a fast-paced food service environment
• Ensure customer satisfaction by attending to customer needs and concerns
• Assist in food preparation, order taking, and in-store events and parties

Jollibee Foods Corporation

Service Crew
December 2015 – February 2016

• Serve customers efficiently while maintaining service quality standards
• Supportdailystoreoperations and customer service needs

EDUCATION

Cavite State University – Silang Campus

BachelorofScienceinComputer Science
(Undergraduate)
2014 - 2016