Profile Title
Customer Service Representative
In Romblon, PhilippinesAbout Me
•Strong Customer Service Background Can adapt to continues change in schedule without affecting
attendance and adherence Deliver quality work with less supervision.
• Detailed oriented.
• Ability to use details on certain scenarios and formulate accurate resolution.
• Excellent in decision making.
• Exposed in tasks that requires skills in decision-making to deliver excellent quality of work.
• Has experience on delivering daily, weekly and MTD report to supporting group to provide assistance
on achieving success.
• Proficient in Microsoft Tool. Has knowledge of basic operating system
Skills and Responsibility
- Strong Customer Service Background Can adapt to continues change in schedule without affecting attendance and adherence Deliver quality work with less supervision.
- Detailed oriented.
- Ability to use details on certain scenarios and formulate accurate resolution.
- Excellent in decision making.
- Exposed in tasks that requires skills in decision-making to deliver excellent quality of work.
- Has experience on delivering daily, weekly and MTD report to supporting group to provide assistance on achieving success.
- Proficient in Microsoft Tool. Has knowledge of basic operating system (2000, NT, XP, Vista & 7
Education
Colegio De Dagupan
Bachelor of Science in Computer Science
(March 2010-June 2012)
Urbiztondo Catholic School
(2006-2010)
Work Experience
Millennium1 Solutions now NTT DATA
Quality Analyst
(December 2023-Present)
Tier 2
(June 2020-December 2023)
CSR - CSA
(September 2018- June 2020)
Alorica Philippines
Customer Service Representative- Amazon Canada
(May 2017-July 2018)
Customer Service Representative
Foxtel Telco Account
(May 2016-March 2017)
Service Calendar
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