Profile Title

Administrative Assistant

In Philippines

About Me

As a skilled Administrative Assistant, I offer a range of services to enhance operational efficiency and support your team:

  • Effective Communication: Proficient in both verbal and written communication, ensuring clear and timely interactions with team members and stakeholders.

  • Email and Schedule Management: Expert in managing emails and scheduling appointments, helping to prioritize tasks and streamline workflows.

  • Data and Performance Tracking: Experienced in using WFM tools (Genesys, Aspect) to monitor performance metrics, enabling informed decision-making.

  • Report Generation: Capable of generating detailed reports to track performance, absenteeism, and adherence to schedules, supporting continuous improvement.

  • Technical Proficiency: Skilled in MS Office (Word, Excel, PowerPoint) and communication platforms (MS Teams, Zoom), facilitating efficient document management and virtual collaboration.

  • Problem-Solving: Quick to address operational issues, minimizing disruptions and maintaining service levels.

I am committed to providing reliable administrative support and fostering a productive work environment.

 

 

SKILLS AND TOOLS

  • Verbal and Written Communication
  • Technical Knowledge
  • Time Management
  • Email Management
  • Attentions to details
  • WFM Tools (Genesys, Aspect, CMS, GCXI)
  • MS Tools (Word, Excel, PowerPoint)
  • Outlook, Gmail
  • Communication Tools (MS Teams, Slack, Zoom, Webex)

 

 

PROFESSIONAL EXPERIENCE

Hinduja Global Solutinos (HGS) – AMERICAN EXPRESS

Workforce Real Time Analyst

(June 2016 to Present)

 

Hinduja Global Solutinos (HGS) – AMERICAN EXPRESS

Manual Card Confirmation Representative

(Feb 2009 to June 2016)

 

Aditya Birla Minacs - OnStar

Outbound Customer Service

(Oct 2008 to Jan 2009)

 

ePLDT Ventus – INGRAM MICRO

Back Office/Admin Assistant

(Feb 2008 to Oct 2008)

 

ePLDT Ventus – McAfee

Inbound Customer Service

(Jan 2006 to Feb 2008)

 

Cybersoft Data Networks Inc

Data Encoder/Document Analyst

(April 2000 to Aug 2002)

 

 

EDUCATION

MANILCA CENTRAL UNIVERISTY

BS BIOLOGY

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