Profile Title
Administrative Assistant
In PhilippinesAbout Me
As a skilled Administrative Assistant, I offer a range of services to enhance operational efficiency and support your team:
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Effective Communication: Proficient in both verbal and written communication, ensuring clear and timely interactions with team members and stakeholders.
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Email and Schedule Management: Expert in managing emails and scheduling appointments, helping to prioritize tasks and streamline workflows.
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Data and Performance Tracking: Experienced in using WFM tools (Genesys, Aspect) to monitor performance metrics, enabling informed decision-making.
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Report Generation: Capable of generating detailed reports to track performance, absenteeism, and adherence to schedules, supporting continuous improvement.
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Technical Proficiency: Skilled in MS Office (Word, Excel, PowerPoint) and communication platforms (MS Teams, Zoom), facilitating efficient document management and virtual collaboration.
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Problem-Solving: Quick to address operational issues, minimizing disruptions and maintaining service levels.
I am committed to providing reliable administrative support and fostering a productive work environment.
SKILLS AND TOOLS
- Verbal and Written Communication
- Technical Knowledge
- Time Management
- Email Management
- Attentions to details
- WFM Tools (Genesys, Aspect, CMS, GCXI)
- MS Tools (Word, Excel, PowerPoint)
- Outlook, Gmail
- Communication Tools (MS Teams, Slack, Zoom, Webex)
PROFESSIONAL EXPERIENCE
Hinduja Global Solutinos (HGS) – AMERICAN EXPRESS
Workforce Real Time Analyst
(June 2016 to Present)
Hinduja Global Solutinos (HGS) – AMERICAN EXPRESS
Manual Card Confirmation Representative
(Feb 2009 to June 2016)
Aditya Birla Minacs - OnStar
Outbound Customer Service
(Oct 2008 to Jan 2009)
ePLDT Ventus – INGRAM MICRO
Back Office/Admin Assistant
(Feb 2008 to Oct 2008)
ePLDT Ventus – McAfee
Inbound Customer Service
(Jan 2006 to Feb 2008)
Cybersoft Data Networks Inc
Data Encoder/Document Analyst
(April 2000 to Aug 2002)
EDUCATION
MANILCA CENTRAL UNIVERISTY
BS BIOLOGY
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