Dynamic and detail-oriented professional seeking a challenging role to leverage my extensive skills in project management, customer support, and technical troubleshooting. With a proven track record in project
coordination, technical support for major accounts, and exceptional verbal and written communication, I aim to contribute effectively to team success and improve project management processes.

Skills

✔ Verbal and Written Communication
✔ Project Management
✔ Customer Satisfaction
✔ Email Management
✔ Attention to Detail
✔ Inbound and Outbound Calling

Work Experience

Junior Project Manager

BuddyBoss | 2020 - 2025

• Assisted senior project managers in planning, scheduling, and executing projects.
• Collaborated with cross-functional teams to ensure alignment and collaboration.

Inbound and Outbound Collections Specialist

Dreamscape Networks | 2020 - 2021

• Negotiated customer options and retained current subscribers from canceling their web services.
• Investigated problems, tracked reasons for disconnection, and took ownership of customer concerns.

Customer Engagement Specialist - Subject Matter Expert

Highergrowth Outsourcing | 2018 - 2019

• Tracked project timelines and milestones to ensure timely delivery.

WordPress Implementor for Mobile App Setup & Publishing

Pollmakers (Freelance) | 2022 - 2023

• Conducted ed phone surveys to gather data on political opinions, candidate preferences, and public policy issues.
• Made outbound calls to survey respondents using provided lists.
• Managed virtual receptionist tasks, processing and verifying customer requests and booking confirmations via phone and email.
• Suggested various packages to guests, helping them find the perfect venue for their needs.
• Responded to email inquiries and managed email correspondence.

Technical Support Specialist - Subject Matter Expert

Tech Mahindra | 2015 - 2018

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Troubleshot connectivity issues across networks, including Wi-Fi, cellular, and dial-tone issues.
• Worked closely with the supervisor to maintain optimum levels of communication and improve team performance.

Tools & Software

✔ Microsoft Office Tools
✔ Google Workspace
✔ Slack
✔ Pipefy
✔ Freshdesk
✔ HelpScout
✔ Trello
✔ WordPress
✔ Asana