Running a business is easier when someone keeps everything organized behind the scenes.

With 6+ years of experience in Operations Management, Executive Support, Customer Service, and Administration, I help business owners streamline workflows, improve efficiency, and create systems that keep teams productive.

I bring organization, proactive communication, and a solutions-focused mindset—allowing leaders to spend less time managing operations and more time growing their business.

PROFESSIONAL SKILLS

• Customer Service & Relationship Management
• Data Management and KPI Analysis
• Report Writing and Documentation

TECHNICAL SKILLS

• Google Workspace (Docs, Sheets, Drive, Calendar)
• Database and Information Management
• Leadership and Team Supervision
• Communication & Problem Solving
• Record Management and Management Support

WORK EXPERIENCE

Reception Supervisor

Toyota Valencia City

Responsibilities:

• Oversee daily reception activities, ensure smooth front desk operations, and maintain a professional and welcoming environment for visitors and clients.
• Handle customer inquiries, concerns, and escalations while ensuring excellent service and a positive client experience.
• Supervise reception staff, manage schedules and performance, and coordinate administrative tasks, communications, and office support activities.
• Plan and strategize in ensuring monthly and yearly KPIs are met.

Parts and Warehousing Supervisor

Toyota Valencia City

Responsibilities:

• Oversee inventory levels, stock movement, storage, and warehouse operations to ensure accurate and efficient inventory control.
• Monitor parts availability, coordinate ordering and replenishment, and ensure timely issuance and delivery of parts to support operational requirements.
• Supervise warehouse personnel, implement safety and operational procedures, and ensure compliance with company policies and inventory standards.

Administrative Specialist

Toyota Valencia City

Responsibilities:

• Manage daily office operations, maintain records and documents, schedule meetings, and handle correspondence to ensure efficient workflow.
• Organize, update, and maintain databases, prepare reports, and ensure the accuracy and confidentiality of company information.
• Coordinate with internal departments and external stakeholders, respond to inquiries, and provide administrative assistance to support organizational objectives.

Account Associate I

VXI Global Solutions Inc.

Responsibilities:

• Managed customer accounts, processed transactions and documentation, maintained accurate records, and ensured compliance with company policies and procedures.
• Responded to customer inquiries, concerns, and requests through various communication channels, providing timely and professional solutions to enhance customer satisfaction.
• Developed and maintained positive customer relationships, handled complaints and escalations, and coordinated with internal departments to resolve issues efficiently and effectively.

EDUCATION

Central Mindanao University

BS in Human Ecology
(Food Business Management - Food Processing Option)

ADDITIONAL INFORMATION

Languages:

• English
• Filipino
• Cebuano

Certifications:

• Receiving and Responding to Workplace Communication
• Participating in Workplace Communication
• Introduction to Front Office Services